Welcome to MSPbots Release Notes 2.04! This update addresses issues in ticket prioritization, schedule reporting, data clarity, and more—setting you free from time-consuming processes.  If you’re having issues you don’t see here, feel free to reach out to your account manager or book a demo meeting with us!  Let’s get into it!    Next Ticket Prompt for Exceeding 250-Ticket Limit  … The post Release Notes 2.04 appeared first on MSPbots.ai ..read more

  MSPbots Release Notes 2.03 is an update bringing you a new level of customization and efficiency to your operations.  As we continue to push the boundaries of what our platform can do, we want to hear from you! Your feedback is invaluable to us. If there’s anything you’d like to see in future updates, don’t hesitate to reach out.   … The post Release Notes 2.03 appeared first on MSPbots.ai ..read more

  As Managed Service Providers (MSPs), staying on top of your game means having the right tools to monitor, streamline, and make smart decisions for your business. That’s where dashboards come into play. They give you a clear view of the critical metrics that matter most. With the right MSP dashboards, you’re able to transform your data into insights that … The post Top 5 MSP Dashboards for Monitoring Your Key Metrics appeared first on MSPbots.ai ..read more

  Welcome to MSPbots Release Notes 2.02—a comprehensive update packed with a range of features designed to elevate efficiency, customization, and user satisfaction.  From the introduction of nuanced model selection capabilities for the OpenAI block, to advanced ticket prioritization in Next Ticket, each enhancement in this release has been crafted to offer more control, clarity, and convenience in your daily … The post Release Notes 2.02 appeared first on MSPbots.ai ..read more

  Deciding which ticket to tackle next can be a time-consuming process, often leaving ticket dispatchers mired in analysis. A manual ticket dispatching system can lead to many unpleasant outcomes: tickets getting overlooked, cherry-picked, and stuck after stumbling into a black hole of lost tickets (yikes!). MSPbots Next Ticket app simplifies dispatching by determining the ‘next ticket’ for you, streamlining … The post What is MSPbots Next Ticket? appeared first on MSPbots.ai ..read more

  Here’s MSPbots Release Notes 2.01! We hear and appreciate all of your feedback, understanding that it’s the key to developing a more powerful and user-friendly platform that truly resonates with your needs. Your MSPbots experience is our top priority, and we’re open to all ideas, suggestions, and feedback that can help us improve it further.  If you have thoughts … The post Release Notes 2.01 appeared first on MSPbots.ai ..read more

  Are you on the lookout for the best BrightGauge alternative for your MSP? Look no further.  You want to choose the option that’s going to provide you with the most bang for your buck and add considerable value to your platform.   BrightGauge has been around since 2011, and it’s a common go-to for data intelligence and visualization platforms. … The post The Best BrightGauge Alternative appeared first on MSPbots.ai ..read more

  You’ve voiced your need for an evolving, more efficient platform, and we’ve listened. Proudly presenting MSPbots Release Notes 2.00—an update tailored to your feedback. This suite of new features is designed to meet your expectations in how you interact with our platform.  At MSPbots, each release reflects our commitment to ensuring that your experience with MSPbots keeps getting better. … The post Release Notes 2.00 appeared first on MSPbots.ai ..read more

  Here’s our first for 2024: MSPbots Release Notes 1.99! This update covers our ongoing journey of refining our platform to better serve you.  Stay tuned for a future that’s even more in tune with your needs, as we continue to evolve and grow together!      Simplify Your Ticket Management with Custom URLs  Where to Find It  In the … The post Release Notes 1.99 appeared first on MSPbots.ai ..read more

Picture this: a recent client issue is dominating your team’s attention, but is theirs the most critical ticket on the board? This is the effect of the recency bias, a cognitive bias where we tend to overemphasize recent events or information, sometimes at the expense of more significant, albeit older, issues. Especially for MSPs, this bias can skew  prioritization, leading to … The post Tailored Ticket Prioritization for Faster Triage and Resolution appeared first on MSPbots.ai ..read more