Genesys Blog
10 FOLLOWERS
Genesys Blog
1w ago
The European Union’s ambitious Digital Strategy aims to address some of the most pressing business challenges today, including ..read more
Genesys Blog
1w ago
The eGaming and sports betting industries are highly competitive. Operators often promote free bets and incentives to entice ..read more
Genesys Blog
1w ago
When you’re facing end-of-life for a tool you need to do your job, approach it as an opportunity to elevate your technology and ..read more
Genesys Blog
1w ago
The need to continually evolve and optimize the customer experience (CX) has become the status quo. Organizations looking to ..read more
Genesys Blog
1w ago
Everyone is talking about AI. And I mean everyone. At a brunch attended by a few octogenarians (and me) in the past few weeks ..read more
Genesys Blog
1w ago
What do Almosafer travel company, Coca-Cola Bottlers’ Sales & Services and The Trevor Project all have in common? An ..read more
Genesys Blog
1M ago
Imagine this scenario: A customer calls wanting to return a product. The customer explains to Sue, the agent she’s speaking ..read more
Genesys Blog
1M ago
Diversity, Equity and Inclusion (DEI) are increasingly important to employees of all generations; they want to work at ..read more
Genesys Blog
1M ago
Leaders across all types of customer-facing teams have differing priorities when it comes to the customer experience (CX) they ..read more
Genesys Blog
1M ago
In recent years, customer interactions have undergone a dramatic transformation due to the rise of digital channels, social media ..read more