The Levels of Experience Orchestration
Genesys Blog
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4h ago
Experience Orchestration is the creation, delivery and optimization of customer and employee experiences using communications and ..read more
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Celebrating Our 2024 Customer Innovation Awards Winners
Genesys Blog
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4h ago
For 19 years, the Genesys Customer Innovation Awards have recognized and celebrated the remarkable accomplishments of our ..read more
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Updates from Xperience 2024: The CX Event of the Year
Genesys Blog
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4h ago
There are carrots, and then there are sticks — but sticks don’t work particularly well. Merijn te Booij, GM of Workforce ..read more
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3 Ways AI Supports a Multilingual Contact Center
Genesys Blog
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4h ago
In the contact center, reports show that 65% of agents say their cases are more complex than a year ago, and that volumes are set ..read more
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Generational Dynamics in the Experience Economy: What to Know for Success
Genesys Blog
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4h ago
Four distinct generations comprise most of today’s consumers and workers, each with a unique set of values, expectations and ..read more
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Leading in the AI Era Means Rethinking Executive Roles
Genesys Blog
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1w ago
AI is changing everything, including your C-suite.   We’re still in the early days of the AI era, and it’s already been a ..read more
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Shaping the Experiences of Tomorrow — Today
Genesys Blog
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1w ago
AI is driving a seismic shift in customer and employee experiences, including how businesses manage them. With nearly unlimited ..read more
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5 Ways to Reduce Agent Effort in Customer Service
Genesys Blog
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1w ago
You know how the old saying goes: “Happy agents, happy customers.” And although recent research has proven this adage to be ..read more
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Genesys and ServiceNow: The Power of a Unified Experience
Genesys Blog
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1w ago
It’s no secret that delivering exceptional customer experiences is a cornerstone of success for organizations across industries ..read more
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Meet the Future with AI-Powered Experience Orchestration
Genesys Blog
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1w ago
Artificial intelligence (AI) technologies promise to improve nearly all aspects of the customer experience (CX) while driving ..read more
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