The Intercom Blog
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The Intercom Blog
1w ago
On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service ..read more
The Intercom Blog
2w ago
In our latest “Response Time” interview, we ask Pat Barlow, Support Lead at Dovetail, about their greatest productivity hack, what Olympic sport customer service would be, and more ..read more
The Intercom Blog
2w ago
In our latest “Response Time” interview, we ask Trevor Kimball, Support Team Manager at MultiTracks.com, about the most valuable thing working in customer service has taught them, and more ..read more
The Intercom Blog
2w ago
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows ..read more
The Intercom Blog
2w ago
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era ..read more
The Intercom Blog
1M ago
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost ..read more
The Intercom Blog
1M ago
In our latest “Response Time” interview, we ask Sam Miller, Support Operations Manager at Dental Intelligence, about the most valuable thing their job has taught them, what they wish people knew about working in customer service, and more ..read more
The Intercom Blog
1M ago
In our latest “Response Time” interview, we ask Laura Bedoya, Technical Support Manager at Vitally, about the best thing a customer has ever said to them, which celebrity would be really great at their job, and more ..read more
The Intercom Blog
2M ago
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service ..read more
The Intercom Blog
2M ago
In our latest “Response Time” interview, we ask Scott Donnelly, Customer Operations Enablement Manager at SiteMinder, which movie robot they’d choose as their AI sidekick, what advice they’d give to their peers in the customer service industry, and more ..read more