The Intercom Blog
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The Intercom Blog
4d ago
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service ..read more
The Intercom Blog
4d ago
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox ..read more
The Intercom Blog
4d ago
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide ..read more
The Intercom Blog
2w ago
Off Script is a new series of candid conversations with Intercom leadership, about the extraordinary AI-driven transformation we’re currently experiencing ..read more
The Intercom Blog
2w ago
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space ..read more
The Intercom Blog
3w ago
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom ..read more
The Intercom Blog
3w ago
From global webinars to in-person events in Paris, New York, and London, we’ve had a blast unpacking the data and insights from our 2024 Customer Service Trends Report and getting our speakers’ and audiences’ takes on what’s happening in the customer service space ..read more
The Intercom Blog
3w ago
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers, and share best practices for empowering your teams and creating a culture of customer excellence ..read more
The Intercom Blog
3w ago
In our latest “Response Time” interview, we ask Lucía Achigar, Support Team Lead at Bunker DB, about the most valuable thing that working in customer service has taught them, which movie robot they’d choose as their AI sidekick, and more ..read more
The Intercom Blog
1M ago
In our latest “Response Time” interview, we ask Crystal Stephens, Head of Customer Experience at Atlas, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more ..read more