Learn how to effectively manage spam tickets in Autotask to enhance efficiency in your processes! This is the latest episode of: Unleash the Power of Autotask with Dustin Puryear’s Expert Office Hours for Autotask. Learn more at: https://giantrocketship.com/ #autotask #giantrocketship #autotaskautomation The post Video: Managing Spam Tickets in Autotask – March 28, 2024 first appeared on Giant Rocketship ..read more

Handling spam and duplicate tickets efficiently is crucial for maintaining the effectiveness and productivity of your helpdesk operations. While most helpdesk applications provide features for managing such tickets, implementing a clear and structured process is key to ensuring smooth workflow and accurate reporting. In this blog, we’ll delve into best practices for managing spam and duplicate tickets in Autotask, offering practical solutions to streamline your ticket management process. Managing Spam Tickets In Autotask, deleting tickets can lead to complications and is not recommended due t ..read more

Learn about how to create an automation to send Autotask Ticket Notifications to MS Teams and level up your automation game. This is the latest episode of: Unleash the Power of Autotask with Dustin Puryear’s Expert Office Hours for Autotask. Learn more at: https://giantrocketship.com/ #autotask #giantrocketship #autotaskautomation The post Video: How to send Autotask Ticket Notifications to MS Teams (Zapier) – February 15, 2023 first appeared on Giant Rocketship ..read more

Ahoy there, fellow MSPs! As a channel vendor navigating the ocean of IT services, I’ve sailed past many a website in my time, and let me tell you, some of them have been quite the shipwrecks! Now, before you raise the anchor of defense, let me assure you, this isn’t a broadside attack. Rather, it’s a friendly nudge from someone who’s been on both sides of the fence. So, pull up a barrel, and let’s chat about some common quirks I’ve noticed in over 50% of MSP websites. Think of it as a checklist for smoother sailing in the digital seas: 1. Beware the Bermuda Triangle of Broken Links: Ah, the e ..read more

In this insightful video, we delve into how Rocketship for Autotask is transforming the landscape of service call management. We examine the challenges faced by today’s helpdesks, such as handling workload reports, managing service calls, ticket queueing, and appointment booking, which are often complicated by urgent ticket disruptions. We discuss how these challenges lead to increased labor costs, delays, and the need for additional dispatchers. Key Points Covered: The Need for Automation in Service Call Management: We discuss the benefits of automating appointments and to-dos, highlighting ..read more

Learn about Autotask Roles and Work Types to help optimize and automate your billing. This is the latest episode of: Unleash the Power of Autotask with Dustin Puryear’s Expert Office Hours for Autotask. Learn more at: https://giantrocketship.com/ #autotask #giantrocketship #autotaskpurchaseorders The post Video: Understanding the Difference Between Autotask Roles and Work Types first appeared on Giant Rocketship ..read more

The 50/50 Rule of IT Success In IT, technical skills are important, but there’s an equally important skill that’s often overlooked: communication. Contrary to common belief, IT roles are not just about technical know-how; they are split down the middle – 50% technical and 50% communication. This is a reality I’ve come to understand through my own experiences. A Tale of Transformation First-Hand Experience One of my team members, a smart but overly chatty individual, presented a unique challenge. His inability to “read the room” led to extended conversations, causing discomfort among team membe ..read more

Learn about using Tickets for Projects and scale your project management skills. This is the latest episode of: Unleash the Power of Autotask with Dustin Puryear’s Expert Office Hours for Autotask. Learn more at: https://giantrocketship.com/ #autotask #giantrocketship #autotaskpurchaseorders The post Video: Using Tickets for Projects in Autotask – Nov 9, 2023 first appeared on Giant Rocketship ..read more

Rocketship transforms the profitability of MSPs using Autotask by dramatically reducing labor per ticket and speeding up ticket resolution. As a highly efficient helpdesk co-pilot, it integrates seamlessly with Autotask, ensuring your team can effortlessly transition from day one due to their existing familiarity with the platform. The post Video: Rocketship for Autotask Highlights – Extended Cut with Product Videos first appeared on Giant Rocketship ..read more

Rocketship transforms the profitability of MSPs using Autotask by dramatically reducing labor per ticket and speeding up ticket resolution. As a highly efficient helpdesk co-pilot, it integrates seamlessly with Autotask, ensuring your team can effortlessly transition from day one due to their existing familiarity with the platform. The post Video: Rocketship for Autotask Highlights first appeared on Giant Rocketship ..read more