Webex recently announced the availability of four Customer Experience (CX) product packages (Basic, Essential, Standard, and Premium) for their Webex platform. It’s a timely announcement, given the rise in the CX focus, and with it comes the question; Which compliant call recording and analytics solution should be implemented with Webex? CallCabinet for Every Webex Deployment As a longstanding Cisco Preferred Solution Partner, CallCabinet has you covered. Let’s take a journey and see how CallCabinet’s call recording and analytics solution supports each stage of every contact center co ..read more

Since launching our AI-driven, next-gen conversation analytics just over a year ago, CallCabinet has gone from strength to strength. This is largely thanks to two things; deep collaboration with key partners and customers, and continuous enhancement of our product to meet real-world demands.  Today, CallCabinet is seeing overwhelming interest from the market due to its unique capability to deliver real time business intelligence from conversations across any platform, device, department, location, or language.  CallCabinet is an end-to-end compliant call recording, conversation anal ..read more

Gaining a bird’s eye view of what is happening across the organization has become one of the greatest challenges businesses face. In yesterday’s world, valuable operational information was often shared in face-to-face meetings, hallway conversations, lunch breaks and the like. That information would then be acted upon, for example; one employee shares that something negative has happened in their department which is causing a drop in motivation. By sharing this information, management soon becomes aware of the problem and can rectify the situation. The result? A happier workplace and higher p ..read more

The modern business landscape is a tapestry of communication channels – phone calls, video meetings, chat platforms, and more. While this diversity fosters collaboration and agility, it also creates a data fragmentation challenge. Siloed conversations across platforms make it difficult to gain actionable insights, ensure compliance, and optimize performance. This is where CallCabinet steps in, offering a unified solution for compliant call recording, conversation analytics, quality assurance, and business intelligence across all your communication channels. Why One Solution Matters Imagine ju ..read more

In the bustling world of retail, strong customer service is the heartbeat of success. CallCabinet’s compliant recording and call analytics emerges as a game-changer, seamlessly integrating across every department’s calling and UC platform to enhance customer interactions. This blog explores the myriad of ways CallCabinet’s solution suite transforms customer service across departments within a retail organization. Real-life scenarios shed light on the specific advantages CallCabinet brings to each department, emphasizing its power to break down silos and enable holistic business intelligence v ..read more

In business communication, the integration of advanced conversation analytics tools is critical for feeding and propelling internal and external strategies while ensuring compliance. Avaya’s calling to contact center communication platforms, Aura and IP Office, have long been stalwarts in meeting diverse business needs. Avaya Aura is designed for enterprise environments and Avaya IP Office focuses on small to medium business communications. However, to truly unleash their potential and address contemporary competitive challenges, businesses are turning to CallCabinet’s suite of compliance and ..read more

In the financial services industry, staying ahead requires innovative solutions that address the sector’s unique challenges. One such solution that has proven instrumental is CallCabinet’s comprehensive suite of compliant call recording, AI-driven conversation analytics, and quality assurance tools. It’s a single solution that unifies financial conversation data from across communication and calling platforms into a single point of business intelligence. In this blog, we delve into how CallCabinet can be strategically utilized to tackle prominent challenges faced by the financial services sect ..read more

For any organization, from small to enterprise, communication is the lifeblood that fuels collaboration, decision-making, and ultimately, success. CallCabinet, with its suite of cross-platform solutions for compliant call recording, conversation analytics, and quality assurance, emerges as a catalyst for transformation across departments.  In this blog, we’ll delve into the practical applications of CallCabinet throughout an enterprise, exploring real-life scenarios in different departments and clarifying the advantages this powerful feature-rich tool brings to each. At the heart of it al ..read more

With digital engagement becoming essential rather than optional, the healthcare industry is in the midst of a digital revolution – the likes of which have never been seen before.  A scenario such as one of a hospital network – spanning multiple medical facilities, clinics, and hospitals, with a complex structure of healthcare professionals, administrators, and support staff –  presents a critical requirement for robust data security, as well as a strategic approach to leveraging data for enhanced patient care and operational efficiency. In any healthcare operation, data security, reg ..read more

Data is the lifeblood of informed decisions, strategic alignment, and customer and employee engagements. As an industry disruptor, CallCabinet emerges as a frontrunner, introducing another groundbreaking enhancement to its Standard and Advanced Analytics packages, setting the pace to transform the way businesses interact with their recorded conversation data.  This revolutionary implementation of generative AI engagement within the CallCabinet platform empowers companies and organizations of all sizes to drill down into specific conversations, unlocking a new world of insights and otherwi ..read more