Music on hold builds a strong foundation for your callers’ experience. This is a key opportunity to establish your brand image and create the right expectations for your callers. Everything from genre, tempo, and style of the music you select can affect how your callers feel while they wait for an agent to pick up the line. With these things in mind, let’s explore how to choose the right music on hold for your call center so you can create world-class customer experiences ..read more

  Contact centers have the power to create value on multiple levels – efficiency, customer satisfaction, and strategic impact on sales, retention, and branding. However, many contact centers pursue all of the above via IVR and the live agents their callers connect with. There is another option to support these value-focused goals, one that’s often unrecognized or underutilized – call queue messages and music on hold.  Here’s how you can extract more value using messages and music on hold.  ..read more

On-hold messages are one of the most underutilized marketing tools available to businesses today. They’re a direct connection to callers who are already familiar with your brand. They allow you to speak to your callers at scale. On hold messages can be adapted to fit a range of use cases, especially if you are targeting your messages to different call queues.  But to leverage this marketing channel to its potential, you first need to learn how to write for and use hold time effectively ..read more

Creating solid business voicemail greetings requires a little finesse. You want to make the best impression, sound professional, and set the right tone. However, sometimes you need to break from the norm and create business voicemails that will do some of the work for you. Whether you are dealing with frustrated callers, want to further promote your business, or have important info to share, here are the top 18 voicemail greeting examples you can start using in your business ..read more

Your Auto Attendant is one of the first things your callers hear, which is why it needs to be as clear and effective as possible. You want to make a great first impression, but you also want to make sure you’re anticipating your callers’ needs and can direct them to the correct place. Many of our clients come to us saying “I listened to your demos and picked a great voice talent for my phone greetings. But how do I write my auto attendant scripts?” We’ve outlined the process of writing auto attendant scripts to help you get started, starting with understanding how your phone system is set u ..read more

What makes an on hold message extraordinary? And more importantly, why do you need extraordinary on hold messages? Your on hold messages are an excellent opportunity for you to market to your callers, increase your branding, and provide an optimal experience for your callers. Hold time gives you a captive audience, and now is a good time to share information you want them to know. With Snap Recordings, you are getting the finest professional voice talents and audio quality available. But if you really want your on hold strategy to stand out, you need a great script. Let’s look at the buildi ..read more

Pandemic conditions are starting to lift and businesses in many states are going back to work. Now is the time to prepare your business phone system messaging capabilities to create a better experience for your employees, customers, vendors, and affiliates. Depending on where you live, it’s either time or almost time to go back to work after COVID-19. The temporary conditions and limitations to businesses created by the pandemic are fizzling, and many business owners are eager to re-open their doors to their customers and employees alike, even if there are additional precautions they’ll have ..read more

Leveraging cloud-based solutions in your medical practice can provide a better experience to your patients during the Covid-19 pandemic.   ..read more

As the Coronavirus pandemic affects the way we do business, clear, up-to-date messaging on your Call Center phone system is essential. The global Coronavirus pandemic is changing the way businesses operate, and many companies are shifting their Call Centers to a remote work environment. And while this should be hailed as the right thing to do, it’s also creating new challenges for companies as they scramble to enable employees to work from home and ensure calls are properly routed and handled. One of the most powerful tools businesses have to communicate with callers right now is the messag ..read more

During this time, clear, current messaging for your phone system is essential. Covid-19, or Coronavirus, is impacting businesses and cities across the country in an unprecedented way. Many companies are suddenly faced with temporarily shutting down operations, or at the very least, making changes to working hours and allowing employees to work from home. You may also find it necessary to update protocols to ensure the safety of your staff and patrons, and it’s important that each person affected by these changes receive the message as soon as possible. Social media, email, and your business ..read more