Dental Administrative Skills Checklist The dental administrative skills checklist is a great guide to support the new dental administrator.  This new download is a bonus add-on and is available with the purchase of my Dental Practice Operations Manual here! Use this checklist to evaluate your new team member at the thirty-day, sixty-day, and ninety-day mark.  Make it your goal to accomplish these basic skills by the ninety-day point.  At least a basic understanding to build on for the first year of employment. Dental Customer Service Systems Course Includes Downloads and V ..read more

Dental Appointment Policy Download for You! Dental Appointment Policy download is now available for you with the purchase of my Dental Practice Operations Manual!  So, for those of you have previously purchased this product here, be sure to jump into the Google File Drive to access this new download today! Why Communicate Your Dental Appointment Policy With a Form? Patients pay attention to forms they sign!  They may ask questions.  And that’s okay.  Make your appointment policy form part of every new patient packet.   This way, patients know right from th ..read more

Dental Phone Skills Mastery Checklist Dental Phone Skills Mastery Checklist for Training Your Dental Team: The Art of Tone Management & Positivity How to Answer Dental Patient Phone Calls Correct Use of Our Hold Button Control Each Conversation Tough Patient Conversations Thank You vs I’m Sorry Closing Calls Well Dental Phone Greetings Training Video Dental Phone Skills Mastery Training Tool Dental phone training must include the importance of how we say what we say.  When our dental teams answer phones with professionalism and kindness, we are already one step ahead of com ..read more

Dental Office Management Tools for You! Dental office management tools must include operation manuals.  These are the guidelines individual team members need.  Because they eliminate miscommunications.  And provide a reference point for correction or additional training. Communicate your dental practice culture, vision and mission statements. Share the story of your practice, write your provider’s bio, and even some of their personal story! Dental Office Management Tools to Improve Patient Experience How do you coach your team in building the exceptional dental patient e ..read more

Dental Procedure Code Training Plan Dental procedure code training is an integral part of dental front office training.   It’s best to begin with a list of your specific procedure codes that are most used.  You may want to print a procedure code analysis to help you. Then, copy and paste the dental procedure codes with definitions to your office reference guide to include scheduling preferences as well. Comprehensive Exam With X-Rays My preference is to start training with the comprehensive exam and full mouth series.  This allows me to talk briefly about how patien ..read more

Week Three's Training Plan for Dental Administrators Week Three’s Training Plan begins with a dedication to the most common procedure codes.   Specifically, the dental codes your providers use most often. Review the actual code and the definition.  As well as the amount of time allotted for each procedure.  This may vary by provider. Consider Color by Procedures Do you designate specific colors by procedure in your schedule?  Because this will hugely help your entire team! Especially if you coordinate tray colors for the clinical team with the procedure codes in your ..read more

Week Two's Training Plan: Office Phones Week Two’s Training Plan picks up where week one ended for our new dental administrative team member. In this second week, we transition from our customer service systems focus to our office phones. First Things First But before we actually pick up the phone to help our patients, it’s best to spend a half-day on phone etiquette and some basic training. Dental Office Phone Tips & Practical Applications E-Book Will Guide You! Week Two's Training Plan: Practical Phone Tips Basic dental office phone training includes the actual equipment.  ..read more

Week One's Training Schedule Dental Front Desk Week One’s Training Schedule for Dental Administrators for me includes technology and customer service systems. This is the week when I give the new team member time to experience out office culture. And to get a handle on all of our office equipment and technology too.   Watch and listen.  Take notes.  Ask questions. Week One's Training Schedule: Technology Show new team members how to use each piece of office equipment in the office  Introduce the practice management software and supporting technologies. Spend ti ..read more

Onboarding New Dental Administrators Well Onboarding new dental administrators well begins with a good plan.  Begin with the end in mind.  A fully integrated and well-trained team member is the goal! So, before Day 1, could you take care of the onboarding process and practice introduction?  Set aside a few hours for the direct manager or dentist to onboard the new team member. Who does this depends on the practice size.  But the idea is to have all the initial paperwork and onboarding steps completed before their first day of in-office training.   Onboarding New ..read more

Dental Office Training Manuals Online Dental Office Training Manuals Online are the best!   And this is true for a number of reasons.   The top reasons I love them are that they allow for easy access to create, edit, and implement.   Better Than a Google Doc   Although I offer a pre-built Google Doc operations manual here, the online 0ption is the best option. I recommend you take what I offer you here, and convert it into an online operations manual.     Why The Trainual Platform? Trainual is the best platform for dental office training manuals ..read more