Intercom Blog » Customer Support
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The Intercom team shares strategies, best practices, and lessons learned from building a global customer support team that provides live chat customer support to thousands of customers yearly. Intercom is redefining how businesses connect with their customers. More than 25,000 global organizations rely on Intercom to deliver unparalleled user experiences at any scale.
Intercom Blog » Customer Support
10h ago
AI is not going away. It’s not a fad. You’ve got to have a plan. This 30-60-90 day plan will help you make the most of AI right away ..read more
Intercom Blog » Customer Support
1w ago
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality ..read more
Intercom Blog » Customer Support
1w ago
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition ..read more
Intercom Blog » Customer Support
1M ago
Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service ..read more
Intercom Blog » Customer Support
1M ago
Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately ..read more
Intercom Blog » Customer Support
2M ago
We surveyed more than 2,000 customer service professionals across a range of locations, roles, and company sizes to find out how the customer service landscape is changing – and how they’re adapting their strategies to be set up for success in 2024 ..read more
Intercom Blog » Customer Support
2M ago
Meeting customer expectations without modern tools is tricky and time-consuming. The power of Fin AI is now in the inbox – helping your team instantly summarize conversations, personalize replies, and automate tasks, saving them precious hours ..read more
Intercom Blog » Customer Support
3M ago
What does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come? Listen to a panel of industry experts to find out ..read more
Intercom Blog » Customer Support
4M ago
At this time of rapid technological change, it can be hard to imagine what the next stage looks like, so join us to discover how artificial intelligence will help customer service teams deliver truly exceptional service, at internet scale ..read more
Intercom Blog » Customer Support
4M ago
At this time of rapid technological change, it can be hard to imagine what the next stage looks like, so join us to discover how artificial intelligence will help customer service teams deliver truly exceptional service, at internet scale ..read more