Your first 30-60-90 days using AI for customer service
Intercom Blog » Customer Support
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10h ago
AI is not going away. It’s not a fad. You’ve got to have a plan. This 30-60-90 day plan will help you make the most of AI right away ..read more
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Understanding the changing economics of customer service in the age of AI
Intercom Blog » Customer Support
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1w ago
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality ..read more
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The Ticket: How AI is transforming customer service tech stacks
Intercom Blog » Customer Support
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1w ago
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition ..read more
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What I’ve discovered implementing an AI-driven customer service strategy
Intercom Blog » Customer Support
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1M ago
Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service ..read more
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Fin, the breakthrough AI bot for customer service, keeps getting better
Intercom Blog » Customer Support
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1M ago
Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately ..read more
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Announcing ‘The Intercom Customer Service Trends Report for 2024’
Intercom Blog » Customer Support
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2M ago
We surveyed more than 2,000 customer service professionals across a range of locations, roles, and company sizes to find out how the customer service landscape is changing – and how they’re adapting their strategies to be set up for success in 2024 ..read more
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Fin is now in the inbox: Meet your support team’s new AI assistant
Intercom Blog » Customer Support
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2M ago
Meeting customer expectations without modern tools is tricky and time-consuming. The power of Fin AI is now in the inbox – helping your team instantly summarize conversations, personalize replies, and automate tasks, saving them precious hours ..read more
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How AI is creating support roles, not taking them
Intercom Blog » Customer Support
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3M ago
What does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come? Listen to a panel of industry experts to find out ..read more
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Our vision for the future of customer service
Intercom Blog » Customer Support
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4M ago
At this time of rapid technological change, it can be hard to imagine what the next stage looks like, so join us to discover how artificial intelligence will help customer service teams deliver truly exceptional service, at internet scale ..read more
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Our vision for the future of customer service
Intercom Blog » Customer Support
by
4M ago
At this time of rapid technological change, it can be hard to imagine what the next stage looks like, so join us to discover how artificial intelligence will help customer service teams deliver truly exceptional service, at internet scale ..read more
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