Medical dictation software has become a key tool for practitioners overwhelmed with medical documentation. On average, physicians spend 1-2 hours per day on documentation, which either takes time away from patient interactions or increases their overall workload, contributing to burnout. Over 90% of physicians suffer from burnout and 57% cite excessive documentation as a leading cause. Medical dictation software converts your speech to text, so you can speak out what you want to type. Many practitioners turn to dictation to make documentation more efficient and reduce repetitive stress injury ..read more

Call center scripts are a cornerstone of effective communication in customer service and support. Every call center agent has a different perception of language sensitivity, and that can vary by day and mood. To ensure consistent customer satisfaction, it’s crucial for agents to have scripts to draw from that they can also personalize for each customer and situation. Personalization is crucial to great customer service, so agents must be given leeway to deviate from the script when necessary so they don’t come off as robotic. Effective agent training is key to producing effective agents with ..read more

Canned responses are prepared answers to common questions or inquiries, crafted in advance and stored for quick and consistent use. They save your team a tremendous amount of time and keep messaging consistent. Businesses can significantly reduce response times by eliminating the need to craft individual responses to frequent queries, ensuring that customers are not left waiting. This efficiency boost is crucial for addressing customer needs promptly and freeing up valuable time for customer service teams to focus on more complex tasks that require personalized attention. Using preset replies ..read more

5-star customer service is essential, especially during times of emotional and financial unrest. Your customers are feeling stressed, pressed, and likely having to make choices about which services they continue to use, and which to end their relationship with. Customers, without much else to stand on, support the companies that care about them. Don’t you want your customers to continue spending their time and money with you?  Research has shown that customer service is one of the best ways to boost customer retention—an exceedingly important metric when customers are churning. 65% of cu ..read more

A customer service strategy is a detailed plan aimed at delighting your customers – just like a map that guides you down the road that leads to keeping your customers happy.  Component Summary 1. A Company-Wide Mission Focus on customer happiness across the entire organization. Encourage all teams, including those not directly interacting with clients like engineers or designers, to work regularly in the support queue to understand customer issues and develop empathy. 2. A Recruitment Process to Hire The Right People Hire people with the right skills for high customer service st ..read more

Customer loyalty programs are a cornerstone of customer retention. Who can resist a special offer or discount? It’s why customers tend to be more loyal to businesses that give back. Many businesses want to reward their customers for their purchases with amazing incentives to encourage them to come back. This isn’t just to say “thank you,” but also to promote loyalty. We look at what small businesses can do to encourage repeat custom and talk through the benefits of customer loyalty programs for small businesses. We also look at what types of schemes are available. What are customer loyalty pr ..read more

Utilizing customer support tools, such as specialized software and applications, can significantly optimize the support experience for customers and support agents, increasing customer satisfaction and loyalty. One of the primary advantages of customer support tools is their ability to centralize and organize customer inquiries. Support teams often receive inquiries through multiple channels, such as email, chat, social media, and phone, but using customer support software can integrate these channels into a single platform. In addition to centralizing inquiries, customer support tools can au ..read more

After Call Work (ACW) encompasses the tasks and processes a customer service agent needs to complete following a customer interaction. These tasks may include: Updating customer records Logging the details of the interaction Scheduling follow-up tasks Any other necessary actions that contribute to the resolution of the customer’s inquiry or issue ACW is an integral part of the customer service workflow, ensuring that every interaction is meticulously documented and actioned for future reference and continual service improvement. Significance of ACW in a customer service environment ACW serv ..read more

SMS for customer service: why is it important? For starters, did you know that over 3 billion people worldwide use text messaging services? From payment reminders to order confirmations, more and more communications between companies and their customers now take place via SMS text messaging. Consumers want customer service to be convenient, simple, and personalized, and text messaging is the perfect tool to meet consumers’ needs. Adopting conversational messaging as part of a customer service strategy allows businesses to provide good, proactive customer service that meets customers’ needs. T ..read more

Customers expect first-rate service from any company, whether a small business or a multinational powerhouse with vast resources. As long as you have customers, your business will face countless issues, requests, and complaints.   When this happens, service desk software can save the day and simplify managing customer requests. Service desk software organizes customer conversations across channels, tracks service requests, and resolves issues quickly. Therefore, you need to implement certain best practices to get the most out of your money. We have listed the top 5 service desk best ..read more