A client emailed this week, wanting to issue a final written warning for the chef at his club. He’d been drunk at work twice now, and they’d had enough. On the face of it, that all seems sensible – it’s clearly a disciplinary offence; potentially a dismissal. There was one teeny little snag, though: this […] The post Fag packet step-up. appeared first on Golf HR ..read more

The Science of Chatbot Names: How to Name Your Bot, with Examples That’s a great user experience—and satisfied customers are more likely to exhibit brand loyalty. The earliest chatbots were essentially interactive FAQ programs, which relied on a limited set of common questions with pre-written answers. Unable to interpret natural language, these FAQs generally required […] The post What Is a Chatbot? Definition, Types, and Examples appeared first on Golf HR ..read more

We learnt plenty about osmosis during “O” level biology; trouble was that by the time it came to the exams, I’d forgotten it all. Perhaps I thought the process of osmosis would bail me out – just sleep with the textbook under the pillow, and my brain would be magically instilled with everything I needed […] The post My osmosis failure appeared first on Golf HR ..read more

Words are important. Any serious Scrabble player reaching for the dictionary will tell you that. And when it comes to employment law, your choice of words couldn’t be more important. I experienced this recently when a golf club committee member got in touch. A member of staff at the club had submitted a grievance against […] The post It IS a word!!! appeared first on Golf HR ..read more

Of all the things I expected to spot in Antarctica, ice swimmers were not one of them. But I’ve just returned from ticking pretty much my number one item off the list, and there they were, among the penguins, orcas and icebergs. They weren’t wild, you understand. As it turns out, there’s a global organisation […] The post The Polar plunge appeared first on Golf HR ..read more

What happens when someone calls you? Because if my experience this week is anything to go by, there are plenty of phone calls going begging at golf clubs. My first call was to a potential client – he’d asked me to call him as they’d discussed HR support at the board meeting the previous week, […] The post Going begging at golf clubs appeared first on Golf HR ..read more

The government has decided to make a lot of employment law changes this year, so please make sure you are aware of them! From 1 April 2024: National minimum wage The new hourly rates, applicable from 1 April, 2024 are as follows: National living wage (21yrs + ): £11.44 per hour (from £10.42) 18- to […] The post Employment law changes due in 2024 appeared first on Golf HR ..read more

I’m ticking a seriously big item off my bucket list next week – Antarctica via Buenos Aires; two continents in one fell swoop, and hopefully a (safe) encounter with some killer whales! As a small business owner, I don’t go anywhere without my laptop, even Antarctica. I always do my best not to turn it […] The post I save the day (AGAIN) appeared first on Golf HR ..read more

I met a blacksmith at a Christmas party the other day. Not the usual meet cute, I grant you. His name was Tom, and he’s not just any old blacksmith – he makes customised armour for battle re-enactments. I’d assumed the armour used for such purposes was plastic, but no, it’s actual armour, manufactured from […] The post Blacksmith meet cute appeared first on Golf HR ..read more

The rain’s been lashing down of late, so – naturally – I’ve been shopping for my next bucket list holiday. And after seeing my first ever wild polar bear back in the Arctic in August, I decided I’d love to see them in greater numbers, which makes Churchill, Canada the obvious next destination. After a […] The post Raining? Book a holiday with a human appeared first on Golf HR ..read more