A Comprehensive Guide to Salesforce Omni-Channel Routing
Salesforce Learners
by Aman Garg
2w ago
What is Omni-Channel in Salesforce? Omni-Channel is a powerful feature in Salesforce that allows businesses to provide seamless and unified customer service across various channels, such as phone, email, live chat, social media, and more. It enables service agents to receive and manage customer inquiries from multiple sources in a single, easy-to-use interface. By implementing […] The post A Comprehensive Guide to Salesforce Omni-Channel Routing appeared first on SF Learners Hub ..read more
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Understanding Case Entitlements and Case Milestones in Salesforce: A Complete Guide
Salesforce Learners
by Aman Garg
2w ago
Managing customer support efficiently is a critical aspect of any business. Salesforce provides powerful tools like Case Entitlements and Case Milestones to ensure your service teams meet customer expectations and adhere to service level agreements (SLAs). Let’s break down these concepts and explore how to implement them in your Salesforce org. What is a Case […] The post Understanding Case Entitlements and Case Milestones in Salesforce: A Complete Guide appeared first on SF Learners Hub ..read more
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Breaking Down Salesforce’s Latest AI Innovations: Post-December 2024 Releases
Salesforce Learners
by Aman Garg
2w ago
Salesforce has started 2025 strong, pushing the boundaries of artificial intelligence across its ecosystem. These advancements are not just enhancements but a testament to Salesforce’s commitment to revolutionizing customer relationship management (CRM) and business operations with cutting-edge AI. Salesforce continues to redefine how businesses leverage AI by rolling out innovative solutions tailored to streamline workflows, […] The post Breaking Down Salesforce’s Latest AI Innovations: Post-December 2024 Releases appeared first on SF Learners Hub ..read more
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Setting Up OpenSSL and Creating a JWT Connected App in Salesforce
Salesforce Learners
by Aman Garg
1M ago
Step 1: Download and Install OpenSSL Step 2: Configure OpenSSL and Generate Keys set OPENSSL_CONF=C:\openssl\share\openssl.cnf openssl genrsa -des3 -passout pass:x -out server.pass.key 2048 openssl rsa -passin pass:x -in server.pass.key -out server.key openssl req -new -key server.key -out server.csr During execution, provide the following information: openssl x509 -req -sha256 -days 365 -in server.csr -signkey server.key -out […] The post Setting Up OpenSSL and Creating a JWT Connected App in Salesforce appeared first on SF Learners Hub ..read more
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Validation Rule Practice Question – Part 2
Salesforce Learners
by Aman Garg
1M ago
Validation rules are an essential feature in Salesforce that ensures data quality by enforcing specific conditions when users input data into fields. Whether you’re a Salesforce Admin, Business Analyst, or Consultant, understanding and crafting effective validation rules for both standard and custom objects is critical to maintaining accurate and consistent data across your organization. This […] The post Validation Rule Practice Question – Part 2 appeared first on SF Learners Hub ..read more
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The Salesforce MVP Program: Recognizing Excellence in the Ecosystem
Salesforce Learners
by Aman Garg
2M ago
Salesforce has become a cornerstone of customer relationship management (CRM), and at the heart of this thriving ecosystem lies a vibrant community of professionals dedicated to sharing knowledge, providing support, and advancing Salesforce’s vision. To celebrate these passionate individuals, Salesforce launched the MVP Program—a prestigious recognition given to outstanding community members who embody expertise, leadership, […] The post The Salesforce MVP Program: Recognizing Excellence in the Ecosystem appeared first on SF Learners Hub ..read more
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NetSuite Salesforce Integration: An Automation Guide
Salesforce Learners
by Avishai Gelley
3M ago
NetSuite Salesforce Integration is the seamless connection between NetSuite, a leading cloud-based Enterprise Resource Planning (ERP) system, and Salesforce, a premier Customer Relationship Management (CRM) platform. This integration is designed to unify business processes by enabling real-time data synchronization between financial and customer data. This leads to improved operational efficiency, enhanced decision-making capabilities, and a holistic […] The post NetSuite Salesforce Integration: An Automation Guide appeared first on SF Learners Hub ..read more
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Revolutionise Your Marketing Strategy with Salesforce Winter ’25 Updates
Salesforce Learners
by Charmy G.
3M ago
Discover how Salesforce Winter ’25 can transform your marketing strategy with advanced features for campaign tracking, consent management, and AI-driven insights. Read on for real-world examples and actionable insights. Salesforce’s Winter ’25 release introduces innovative tools to help marketing teams streamline processes, boost engagement, and drive better results. Here’s a closer look at the top […] The post Revolutionise Your Marketing Strategy with Salesforce Winter ’25 Updates appeared first on SF Learners Hub ..read more
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VF Page Interview Questions in Salesforce
Salesforce Learners
by Aman Garg
5M ago
As a Salesforce developer, administrator, or consultant, you know how crucial Visualforce (VF) pages are for creating custom user interfaces and extending Salesforce’s functionality. During interviews for Salesforce positions, questions about VF pages are inevitable, as they test your understanding of this powerful toolset. In this guide, we’ll dive into some common VF Page interview […] The post VF Page Interview Questions in Salesforce appeared first on SF Learners Hub ..read more
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Creating Customer & Partner Portals in Salesforce
Salesforce Learners
by Aman Garg
5M ago
Imagine a world where customers spend hours on the internet to find product specs, where they are left in the dark about their order status, or where they are lost in a labyrinthine phone menu to get a simple service-related answer.  Image a world where business partners struggle to access critical resources or where they […] The post Creating Customer & Partner Portals in Salesforce appeared first on SF Learners Hub ..read more
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