2023 PSAPs’ Finest Director of the Year Melissa Alterio (Executive Director, Cobb County Department of Emergency Communications) is a leader who sets the tone for the Cobb County ECC through her positivity, empathy, compassion, and grace ..read more

How innovative forces are automating video collection and redaction ..read more

Ten years ago, His Majesty’s Inspectorate of Constabulary and Fire and Rescue (HMICFRS) introduced its police efficiency, effectiveness and legitimacy (PEEL) inspections ..read more

Why WFM Technology Employed by Traditional Contact Centres is Now Making Inroads in Police Control Rooms ..read more

The world is grappling with environmental challenges that require everyone, from individual households to businesses and government operations, to prioritize resource conservation ..read more

In the past few months, UK citizens have gone to the polls twice, first to elect their local Police and Crime Commissioners, then to vote in the General Election ..read more

Last month elections took place for 37 police and crime commissioners (PCCs) in England and Wales and we wish them well as they embark on their ambitious plans for the next four years ..read more

When you dial 9-1-1 it’s the voice of a telecommunicator on the other side of the line that you’ll hear. But making and taking that call wouldn’t be possible without the technical support behind the scenes ..read more

Across every industry, accreditation programs promote superior products and services, and are generally recognized as a pinnacle of professional excellence. For example, organizations such as the CALEA (the Commission on Accredited Law Enforcement Association) and the International Association of Emergency Medical Dispatch (IAED) both offer accreditation for emergency communication centers ..read more

Why Investing in AI-enabled Speech Technologies and DEMS Are a Wise Decision ..read more