Genesys blog
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Get industry news for contact centers, customer experience, artificial intelligence, employee experience, and more on the Genesys blog. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and..
Genesys blog
1w ago
Delivering consistent, reliable and high-quality experiences in every channel your customers use to reach you is key to business ..read more
Genesys blog
1w ago
In the ever-evolving landscape of today's market, the success of a solution is increasingly determined not just by its inherent ..read more
Genesys blog
1w ago
Artificial intelligence (AI) continues its advance into every aspect of business operations, including speech analytics in ..read more
Genesys blog
1w ago
Genesys recently released a survey of 1,000 customer experience (CX) leaders worldwide on their use or plans to use artificial ..read more
Genesys blog
1w ago
For the past decade, conversational intelligence (CI) has transformed the contact center from an opaque river of interactions to ..read more
Genesys blog
2w ago
The promise of artificial intelligence (AI) in customer experience is huge. According to a recent Forbes Advisor report, most ..read more
Genesys blog
2w ago
Whether it’s rescheduling a flight or simply needing help to set up your Wi-Fi, we’ve all been that customer punching in the ..read more
Genesys blog
2w ago
Being able to offer integrated support across a variety of channels and touchpoints where customers engage with your brand is ..read more
Genesys blog
1M ago
As an independent telecoms industry analyst, I always love the opportunity to change focus and stand in the shoes of different ..read more
Genesys blog
1M ago
While many concepts in technology eventually become obsolete or unnecessary, that’s not true of dialers. After decades of ..read more