In this week’s blog, I discussed about sustaining growth through a focus on elevated customer experiences. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact The post Scaling Your Business with Customer Magic – Part 2 (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

Let’s pick-up where we left off from last week’s newsletter by diving back in to lessons on entrepreneurship and business success gleaned from: Customer Magic is available in ebook and audiobook format and can be pre-ordered NOWfor print release on May 28th. Here are a few additional priorities to consider along your journey to business growth and sustained success. 1) Build Trust and Leverage Shared Values: The founders of Macquarie Technology Group, David and Aidan Tudehope’s longstanding trust and shared values played a crucial role in establishing their industry-changing, customer-centric ..read more

In this week’s blog, I discussed about creating a differentiated customer experience. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact The post Scaling Your Business with Customer Magic – Part 1 (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

Entrepreneurship is a journey filled with challenges, a relentless pursuit of goals, and the unwavering belief that the impossible can be achieved. Drawing inspiration from the tale of David and Goliath, let’s delve into the real-world story of David and Aidan Tudehope, co-founders of Macquarie Technology Group, captured in: Customer Magic is available in ebook and audiobook format and can be pre-ordered NOW for print release on May 28th. Over the next few weeks I will preview high-level lessons from Customer Magic. David and Aidan took on a formidable opponent in the form of a century-old Au ..read more

In this week’s blog, I discussed about creating a magical customer experience. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact The post The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

In this week’s blog, I discussed about navigating growth challenges for your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact The post Navigating Growth and Innovation: Insights for Your Business (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

In the quest for business growth and expansion, obstacles range from ensuring cultural consistency to maintaining excellence in new ventures. Here are a few actionable insights on overcoming growth challenges – at scale. They are gleaned from my work with Starbucks and excerpted from the two books I’ve written about them: Maximize image Edit image Delete image Prioritize Customer Accessibility: Aim to be where your customers are rather than expecting them to come to you. This means exploring new channels and platforms where your target audience spends their time. Embrace Bold Experime ..read more

In this week’s blog, I discussed about the benefits of infusing fun in your workplace. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact The post Injecting Fun into Your Business Culture: A Lesson from Zappos (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

Online retailer and Amazon subsidiary Zappos practices random acts of fun and weirdness, demonstrating that workplace play can significantly boost creativity, productivity, and employee morale. In the spirit of that fun, and based on my book about them (The Zappos Experience), I created a short animated clip on “work made fun – gets done.“ For the purposes of this post, here are actionable strategies for you to infuse Zappos’ spirit of fun into your culture. Embrace Playfulness in Daily Operations: Integrate fun and playful elements into everyday tasks and interactions. This could range from ..read more

In this week’s blog, I discussed about elevating your service levels. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact The post Elevating Customer Service: A Guide for Business Leaders & Managers (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more