The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
Inside Intercom
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1w ago
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all ..read more
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The Ticket: Exploring customer service career paths in the age of AI
Inside Intercom
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1w ago
Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.   ..read more
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AI skepticism is giving way to curiosity among customer service teams
Inside Intercom
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2w ago
There is an understandable level of anxiety among support teams about the impact AI is going to have on staffing levels in the customer service industry – but we’re already seeing the real-world benefits for support reps ..read more
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The ultimate guide to knowledge management in the age of AI
Inside Intercom
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2w ago
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide ..read more
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Watch our Fin AI Copilot launch event
Inside Intercom
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1M ago
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service ..read more
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Introducing ‘Off Script’, a new series from Intercom
Inside Intercom
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1M ago
Off Script is a new series of candid conversations with Intercom leadership, about the extraordinary AI-driven transformation we’re currently experiencing ..read more
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Introducing Fin AI Copilot: Increase agent efficiency by 31%
Inside Intercom
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1M ago
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox ..read more
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There’s no going back – the new era of AI-first Customer Service has arrived
Inside Intercom
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1M ago
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space ..read more
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The Ticket: Moment of truth – Fin AI Copilot in practice
Inside Intercom
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1M ago
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it ..read more
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The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
Inside Intercom
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1M ago
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers ..read more
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