Inside Intercom
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Inside Intercom Blog is where our team shares insights, tips, and lessons learned about customer support, marketing, product building, and sales. We help businesses build strong customer relationships with the Engagement OS.
Inside Intercom
1w ago
To secure customer loyalty, your customer service needs to be remarkable. Here are four ways to stand out and stick in people’s minds ..read more
Inside Intercom
1w ago
Most customer service leaders are convinced that AI will help them work more efficiently, but some are still concerned about how it might affect the customer experience. Here are some tips to control how you introduce AI ..read more
Inside Intercom
1w ago
Laura Jolly, Lead Technical Support Engineer at Intercom, shares actionable insights from Support Driven Expo 2024. Learn how knowledge content is critical and more ..read more
Inside Intercom
1w ago
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals ..read more
Inside Intercom
1w ago
In our latest “Response Time” interview, we ask John Wisnieski, Customer Success Operations Manager at ArcSite, about their greatest productivity hack, what they wish people knew about working in CS, and more ..read more
Inside Intercom
1w ago
Our VP of AI Fergal Reid talks about the recent history of machine learning, why the direction it’s headed in is so relevant to customer service, and how AI customer service systems will need to be built ..read more
Inside Intercom
1w ago
In our latest “Response Time” interview, we ask Hilary Lawrence, Customer Support Operations Manager at Agorapulse, what they wish people knew about working in customer service, which celebrity would be great at their job, and more ..read more
Inside Intercom
1w ago
In this month’s Built For You broadcast, we’re introducing a number of updates to our AI-first system that will help you deliver better, faster, more personalized support ..read more
Inside Intercom
1w ago
In our latest “Response Time” interview, we ask Christian Sokolowski, Vice President of Customer Support at Rebuy Engine, about the essence of great customer service, what they can do that a bot will never be able to replicate, and more ..read more
Inside Intercom
1M ago
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities ..read more