Inside Intercom
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Inside Intercom Blog is where our team shares insights, tips, and lessons learned about customer support, marketing, product building, and sales. We help businesses build strong customer relationships with the Engagement OS.
Inside Intercom
6d ago
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service ..read more
Inside Intercom
6d ago
Off Script is a new series of candid conversations with Intercom leadership, about the extraordinary AI-driven transformation we’re currently experiencing ..read more
Inside Intercom
6d ago
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox ..read more
Inside Intercom
6d ago
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space ..read more
Inside Intercom
6d ago
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it ..read more
Inside Intercom
2w ago
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers ..read more
Inside Intercom
2w ago
In our latest “Response Time” interview, we ask Lucía Achigar, Support Team Lead at Bunker DB, about the most valuable thing that working in customer service has taught them, which movie robot they’d choose as their AI sidekick, and more ..read more
Inside Intercom
2w ago
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers ..read more
Inside Intercom
3w ago
In our latest “Response Time” interview, we ask David Henderson, CEO of Tubular, about the strangest thing a customer has ever asked them, which celebrity would be great at their job, and more ..read more
Inside Intercom
3w ago
Over the past few years, customer service tech stacks have become a sprawling mess. With recent advances in AI, it’s time to say goodbye to the Frankenstack ..read more