The more patients your clinic sees, the higher your revenue potential. The faster you get patients through the door, the more time you have for additional patients, and the better the patient experience — which increases the likelihood of them coming back, meaning more patients in the future. To understand how to get more patients and faster throughput, we can examine how to improve your urgent care’s visits per clinic per day, and how to improve your urgent care’s door-to-door time. How to Improve Your Urgent Care’s Visits Per Clinic Per Day Higher visit volume depends on a few things, includ ..read more

Not recouping revenue owed is the number one most solvable revenue issue most urgent cares have. This includes rejected or denied claims, and also failure to follow-up on money owed. And you’re not just leaving money on the table — inaccurate claims cost you more. According to Ben Tischler, Experity Senior Vice President of Revenue Cycle Management Sales and Solutions, “If something gets rejected or denied, it costs you five times the effort to get it paid than if it went through cleanly.” Josh Rainey, Experity Vice President of Client Success, noted that outside of labor costs, per MGMA, the ..read more

On Wednesday, February 21, 2024, Change Healthcare experienced serious system outages due to a cyberattack. As of February 28, the company reports it is “working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online.” What was the cyberattack? Change Healthcare’s parent company, UnitedHealth, reported in a Form 8-K filing that it “identified a suspected nation-state associated, cyber security threat actor had gained access to some of the Change Healthcare information technology systems.” News m ..read more

Marketing an urgent care looks a lot different today than it did even just ten years ago. As technology keeps advancing, marketing efforts become both smarter and more complex. What hasn’t changed, however, is that most clinics don’t have a marketing expert on staff. The good news is that many marketing channels are pretty easy to learn, and with numerous resources available on best practices, it just takes a little time and patience to know how to market your clinic effectively. We’re going to cover some of the basics of marketing along with specific tips and ideas that will help your marketi ..read more

The third year of Urgent Care Connect (UCC) promises to again deliver some of the most actionable, impactful content available at any urgent care conference. We have something for everyone at your clinic – and provide discounts for groups – to help improve personal and business performance (all while having fun!) Taking place February 13-14 in Austin, Texas, we know an urgent care conference isn’t the most romantic way to spend Valentine’s Day. However, the accommodations are impressive (and discounted if you book by 1/16/24,) so we’ve included information on how to bring your Valentine along ..read more

If you’re confused about whether to go to the emergency room or an urgent care clinic for a medical concern, you’re not alone. The names themselves both sound like solutions to pressing matters. But the names can also help you remember the difference between the two. Put plainly, if you have a medical emergency, go to the emergency room. If you’re dealing with a medical problem that needs urgent attention, go to urgent care. If you’re not sure how to classify your symptoms, read on. Before we continue, it’s important to also know when to call 911. Life-threatening situations warrant the fastes ..read more

Every business has to deal with dissatisfied customers. And in urgent care, the odds are stacked against you. The people seeing you probably don’t want to be there, and many come in feeling unwell. Top that off with some uncontrollable factors — like unexpectedly high visit volume jacking up wait times — and you have a higher chance of people leaving upset. If you’re unable to resolve the situation when dealing with angry patients, you don’t just risk losing them as a return patient. Angry people are more likely to post reviews, hurting your chances of attracting new patients. That said, you c ..read more

The CEO of Urgent Care Association (UCA,) Lou Ellen Horwitz, recently spoke to survey results explaining why patients leave without being seen (LWBS.) A whopping 64 percent of respondents ranked wait time as their number one reason to leave — with insurance issues tailing at number two with 46 percent. Service not offered, cost of care, and ED referral complete the list. How long seems too long? The UCA results show that the median documented time for LWBS is 31-60 minutes for 53 percent of respondents, and 61-90 minutes for 34 percent. Just twelve percent reported less than 30 minutes, and on ..read more

Doctor’s Urgent Care, based in Conroe, Texas, is a community-focused facility that aims to provide exceptional patient care to its local community. Sheila Reddy, Practice Manager at the clinic, recently opened up about her challenges with Athena’s EMR system and why the practice decided to switch back to Experity. She also shared how Experity’s implementation and operational visibility has set the clinic up for greater profitability. Patient satisfaction is key to their success, and they understand the importance of having the right tools and support in place to achieve this. However, the clin ..read more

Without an effective marketing strategy, you can have the best staff and medical equipment in the area — and no patients to serve because they don’t know about you. But if you haven’t been trained in marketing, how do you go about attracting business? Whether you’re new to marketing or have some experience under your belt, we hope to introduce some new ideas to your clinic. We’ve pulled advice from various experts, including guest speakers who have presented in webinars, at our Urgent Care Connect conference, and more to tell you what marketing strategies other urgent care operators swear by ..read more