Appointment of CEO and Board Advisor MCXess and SpeakIntelligence With effect from January 2023, Ir. Gemma Post-Dijkstra has been appointed by the shareholders as CEO of MCXess and SpeakIntelligence and Ruud van der Aar as Board Advisor, to drive forward the newly devised strategy with a focus on advanced Call Routing solutions. Shareholder Ir. Gemma Post-Dijkstra benoemd als CEO Effective January 2023, Ir. Gemma Post-Dijkstra has been appointed by the shareholders as CEO of MCXess and SpeakIntelligence. Gemma has extensive experience in strategy formation, organisational structuring an ..read more

Working with MCXess has helped Rabauw Craft Beer work more efficiently and maintain a professional image. Rik Feijen, Co-Founder Professionalisation with MCXess Rabauw Craft Beer and Gij&Ik have been working for years with MCXess, a professional telecommunications company that helps manage telephone services and improve business operations. “One of the biggest advantages of MCXess is the ability to use phone numbers that are forwarded to our appropriate 06 numbers. This means we have one central phone number that we can use for all our business activities, which creates a profess ..read more

The Takeover MCXess and De Nummerspecialist are pleased to announce that MCXess will offer continuity to De Nummerspecialist’s telephony customers. Wouter Wamelink's success Wouter Wamelink is the man behind a number of successful ventures. In particular, website design and development activities (under the name websitedesigner.nu) are booming. This is great, of course, but also requires clear choices. With continued growth, Wouter will no longer have the time to give the care to De Nummerspecialist customers that they deserve. To get ahead of that, he started looking for an alternative ..read more

Customer Service and Support hype cycle Telephony as an Enabler Telephony is one of the oldest telecommunication channels out there, yet it is as relevant as it has ever been. When deployed right, telephony can be an enabler for rapid innovation as presented in the Customer Service and Support Hype Cycle. Fast moving innovations in the Customer Service and Support Hype Cycle It is an exiting time. It is incredible how much progress is being realised in Customer Service and Support technologies. These innovations are actually improving the customer experience and are following each other ..read more

Countries in the spotlight France This edition of Countries in the spotlight: France with French Phone Numbers. France is the third-largest economy in Europe and the sixth largest in the world in terms of GDP. It is business-focussed, has a sophisticated financial market, and educated workforce. France is also one of the most visited countries in the world and its cultural influence is widely recognized. All of this makes it one of the top markets to enter. France is a proud country and rightfully so with their rich history. This has its impact on how to do business with French people. Appea ..read more

Countries in the spotlight Belgium This edition of Countries in the spotlight: Belgium with Belgian Phone Numbers. Belgium is a central hub in Europe. It is home to the NATO, the EU Commission and European Parliament and it is the most densely populated country in Europe (after San Marino and the Netherlands). The country’s diverse economy includes transportation services, manufacturing, high-tech and exports, which make up over 80% of the country’s gross domestic product. Each of these points contribute to the significance of the Belgium market. In general Belgians really seek to enjoy life ..read more

Serie: Countries in the spotlight Germany In this edition of the serie: “Countries in the spotlight”: Germany and German Phone Numbers. Germany has quite a big economy with the 4th highest GDP in the world – so that makes it a relevant market for most. Everybody knows, they generally adhere to structure and document everything. They prefer direct and formal communication and do not beat around the bush. But did you also know that no less than 3 out of 4 people in Germany work in the service industry? That means they are used to- and expect an excellent customer experience. Therefore, having ..read more

Microsoft Gold Partner Stronger Hybrid Telephony Proposition Hybrid Future There is no way back after this pandemic and that is why hybrid telephony is important. Both organisations and employees have experienced the possibilities of the new way of working. 10% of the organisations have already adopted the strategy to continue working from home fully. 60% sees a hybrid model as their best fit. The remaining 30% that insist on a fully in-office model, will only find that employees simply won’t have it. This is what Forrester has found in their research: Companies with a fully in-office mod ..read more

Hybrid Telephony Whitepaper There is no way back after this pandemic and that is why hybrid telephony is important. Both organisations and employees have experienced the possibilities of the new way of working. 10% of the organisations have already adopted the strategy to continue working from home fully. 60% sees a hybrid model as their best fit. The remaining 30% that insist on a fully in-office model, will only find that employees simply won’t have it. This is what Forrester has found in their research: Companies with a fully in-office model will see resignation rates rise to 2.5% per ..read more

Ready to use Call Flow Template for Consulting Services Introduction The Consulting Group template is one of the readily available templates in the Custom Package, this pre-built flow allows for an organization or group of people to provide their services by phone. The consulting features can be provided through any type of phone or number, for example using one of our premium-rate numbers. Functional Description When in search for a consult, most customers will look for support, comfort and advice. First-time callers are often not completely aware of what it is they are actually looking ..read more