In the world of shipping and logistics, ensuring your packages reach their destination safely and securely is crucial and carriers ensure their full-on commitment to it.  One aspect of this process is the carrier getting a confirmation of receipt upon successfully delivering a package to its intended recipient or an authorized individual at the delivery address through a signature. This signature helps carriers ensure security and accountability throughout the delivery process.  Before diving into the specifics of FedEx and UPS signature options, let’s first understand what they en ..read more

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). However, a customer’s journey with your e-commerce business is filled with multiple issues regarding the website, payment, checkout, and much more… But our focus is not on these issues. Of course, not dismissing them as trivial but when you think about it the hurdles or pain points on your customers’ pre and purchase phase of the journey account for minimal damage and are ..read more

Nidhi is the face of LoveNspire. LoveNspire is a thriving D2C store specializing in culturally rich, ethnic products that include over 2500 products. They sell handcrafted gift items, jewelry, home and festive decor. Born during the pandemic, they’ve grown from a one person operation to a global store, catering to customers all over US, Europe and Canada.  That’s a huge leap in four years. And not only that, the brand has over 3000+ 5-star reviews. We eagerly listened as Nidhi Spilled the Tea on How LoveNspire racked up these awesome reviews. Would you like to throw some light on wha ..read more

The shipping and delivery phase of an e-commerce order is filled with opportunities or ‘touchpoints’ that you can capitalize on to convert one-time shoppers into repeat customers and spread positive word of mouth to influence their close ones, all while hoping that you don’t encounter any challenge that can infuriate your customers and get your costs ridiculously high. Some of these challenges might be common and inevitable but doesn’t mean you have to step back and watch. Here’s taking a deeper look at them for better understanding and how you can overcome them. Frequent Shipping and Deliv ..read more

Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something different for a bit? How about sitting and just looking at memes that perfectly describe the rollercoaster of emotions that you usually go through at your work?  Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. How about another change? Let’s talk about memes that capture what your customers (and m ..read more

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. As a merchant, you initiate and perform a list of activities that contribute to said success — be it by improving the shopping experience, coming up with offers, or leveraging tools.  Success may be a very broad topic but there are narrow, definite ways to measure the outcome of success for particular aspects of your business. One such measure is Customer Lifet ..read more

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. However, with most e-commerce merchants not having much awareness about the post-purchase phase and unwillingly neglecting its events, the ‘exciting phase’ is also one of the ‘most anxious’ phases for customers.  This anticipation of order deliveries facing issues (understandable, as 1-in-5 parcels shipped face delivery issues) leads to customers bombarding your support team with WISMO or Where IS My Order? Inquiries.&nb ..read more

Based on Statista’s prediction, global retail e-commerce sales are expected to grow 9.5% from 2023, a slight decrease from last year’s increase (10%). A line that we’ve all been hearing since the end of the pandemic and the dawn of the new age of e-commerce shopping is expected to return this year as well — while the growth rate is slow, e-commerce is still growing.  There are two ways to look at this.  Customers are still open to shop online amidst the re-opening of brick-and-mortar stores E-commerce merchants are going to adopt new initiatives to spur more customers to spend tim ..read more

Introduction To The Rate Increase By Fedex And Ups In 2024 Counterparts, rivals, competitors — call them what you want. Shipping behemoths FedEx and UPS follow almost identical practices when it comes to services or rate increases by an average of 5.9% YoY. The rates have been identically increasing for 7 years in a row but somehow, they still have the potential to impact e-commerce businesses, particularly SMBs, who operate on a limited bandwidth.    If you’re a part of an SMB business, being aware of this spike by shipping carriers can help you plan out your shipping strateg ..read more

With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas.  January is the peak month for package returns, with e-commerce businesses seeing 51% of the returns in a given year. However, the number of returns is generally high through December, January, and early February.  Fair warning: The problem is never returns but the challenges businesses face when they’re unequipped to deal with the sudden influx of returns be it due to falling prey to misconceptions or not having proper strategies ..read more