Guest speaker, Forrester’s Kate Leggett shares perspectives on what we’ll see from field service in the coming year In a recent insightful podcast between Chis Wolff of PTC and our guest, Kate Leggett, VP, Principal Analyst at Forrester, the future of Field Service Management (FSM) unfolded with a promising outlook. The dynamic landscape of field service organizations is undergoing a transformative shift, evolving into greater revenue generators. This metamorphosis is not just a trend but a strategic imperative, with organizations recognizing the potential to turn service operation ..read more

In today’s dynamic business landscape, selecting the right enterprise software solution is paramount to ensuring efficiency, productivity, and ultimately, success. One crucial factor that prospective buyers must consider is the scope of capabilities offered by each vendor solution. And whether these capabilities are organic or delivered via a partner. Recently, PTC was named a Leader in five different service-related IDC MarketScape reports. When it comes to enterprise software applications, having a wide scope of capabilities is of utmost importance. This approach ensures that the solution ca ..read more

Is the industry doing enough to embrace and train a younger generation of technicians? Across industries, organizations are grappling with the challenge of attracting Gen Z workers amid intensifying global competition for talent. In the field service sector, this concern is exacerbated by an aging workforce. Research indicates that nearly three-quarters of companies (73%) perceive an aging workforce as a potential threat to their field service operations. This threat is not only due to impending employment gaps but also stems from the evolving nature of field service toward more digitally driv ..read more

When organizations delve into the realm of Environmental, Social, and Governance (ESG) considerations, a common question that arises is, “How does this truly impact us?” A report by Bain & Company in April emphasized that strong ESG performance is indicative of a strong business. It highlighted that these companies tend to make strides in reducing carbon emissions, embracing renewable energy, and fostering diverse leadership and talent. The report underscored that when these elements work harmoniously, they lead to enhancements in financial and operational outcomes, including heightened pr ..read more

Recently the Ellen McArthur Foundation launched its strategy for circular design, offering a timely call for a systemic shift in product design. The approach emphasizes the need for organizations to adopt a holistic design perspective and aligns with emerging trends in fields like servitization. It’s easy to see the value in repairing and reusing equipment if it means keeping costs low and ensuring productivity uptime. Servitization is built on the premise that organizations sell outcomes rather than products, so customers focus not on how new or shiny equipment is but whether or not it gets t ..read more

PTC has been positioned as a Leader in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2023-2024 Vendor Assessment report (doc #US49989523), published in December 2023. We believe this placement is directly attributable to PTC’s acquisition of ServiceMax in January 2023, which added a robust suite of asset-centric field service management capabilities that significantly expanded PTC’s existing service lifecycle management portfolio. IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a give ..read more

On December 15, 2023, ServiceMax launched the latest updates to its Core product platform with release 23R3. With the release of ServiceMax Core 23R3, we’re ushering in a new era of asset-centric field service. As part of the Service Lifecycle Management (SLM) portfolio at PTC, ServiceMax gives our customers the tools they need to address a wider range of challenges and use cases, from remote-first service to parts planning. And it’s all backed by our deep field service expertise, now extended by PTC’s industry-leading product portfolio and digital thread solutions. With the advanced asset-cen ..read more

I had the privilege to present to the Advanced Manufacturing Research Centre (AMRC) of the University of Sheffield. Their website is packed with tags like “tomorrow done better”, “shaping the future of manufacturing”, and “world-leading technology experts”. What better place to discuss the topic of Design-for-Service with an audience immersed in Design-for-Manufacturability (DFM)? Allow me to share a back-to-the-future story.  Blindfolded  About two years back, we interviewed a contingent of field service technicians. We asked them what makes them happy and what puts them off.  ..read more

Despite recent crashes in cryptocurrency pricing, the underlying Web3 technologies remain an intriguing proposition. After all, Web3 promises to be more than just a vehicle for crypto, gaming, and digital assets such as NFTs. For many industries, including service, Web3 offers a different view of data access, management, and storage. If we are to have a future where zero downtime is the norm, we have to look at new technology and cultural models and explore whether they can unlock new opportunities. Into the Metaverse The idea of a decentralized Internet, where data can be stored on blockchain ..read more

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD. The post Comic Brake: Seance appeared first on Field Service Digital ..read more