As digital CX continues to grow in importance, strategic business outcomes – aimed at establishing a genuine partnership between enterprise and providers based on mutual trust – are set to redefine the measurement of success. Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. Already a driving force, this evolution is poised for even greater momentum with the rapid evolution and substantial investments in ge ..read more

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In today’s competitive retail and CPG landscape, businesses face pressing challenges, from fluctuating consumer preferences to operational complexities. Generative AI (gen AI) presents a crucial solution, enabling rapid product innovation and enhanced operational efficiency. Adopting gen AI is now essential for companies aiming to stay ahead, and the conversation has shifted from “where can gen AI work” to “where is gen AI working?” This webinar offer ..read more

The emergence of agentic AI represents the next frontier in AI-based automation, offering enterprises the opportunity to revolutionize work processes through increased autonomy, enhanced decision-making capabilities, and greater adaptability. But can it move from consumer applications to the enterprise environment? Read on to explore agentic AI’s potential to transform operations and the challenges of this rising technology. Enterprises today increasingly prioritize generative AI (gen AI) to enhance individual knowledge and assist employees. However, newer models, such as agentic AI, are emerg ..read more

Data Observability Technology Provider The rising adoption of AI and ML has revolutionized how enterprises use data, elevating its importance to unprecedented levels. Today, data is integrated into every facet of operations to facilitate decision-making and drive innovation, resulting in a substantial increase in data access and consumption. However, the ever-evolving landscape of high-volume data, coupled with intricate interdependencies between platforms, has amplified challenges for data teams. These challenges hinder their visibility into data movement, quality, reliability, and the cost ..read more

LINKEDIN LIVE​ Research Insider: Everest Group's Tech Provider Coverage and AR Initiatives View the event on LinkedIn, which was delivered live on Wednesday, May 8, 2024. Watch this LinkedIn Live session with Everest Group’s Kriti Gupta, Practice Director, Katrina Menzigian, Vice President, and Nisarg Shah, Practice Director, for an example-focused discussion on Everest Group’s research into technology provider and platform markets. Using two vertical segments, Healthcare and Life Sciences , and Banking, Financial Services, and Insurance , our experts explored how our research-based appr ..read more

IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. This strategic decision can create new revenue streams and differentiate providers. While these accelerators offer numerous benefits, they face challenges in gaining client acceptance. In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets. Contact us to explore further. IT service providers have invested heavily in developing homegrown intellectual p ..read more

Broadcom’s acquisition of VMware represents a significant shift in virtualization and cloud computing pricing, licensing, and product offerings. Explore the implications of this deal and recommendations for customers and partners to navigate these sweeping changes in this blog. Contact us to discuss. In a move that has sent ripples through the tech and cloud services industry, Broadcom’s acquisition of VMware marks a pivotal shift in the virtualization and cloud computing landscape. This deal has led to sweeping changes in VMware’s product offerings, licensing models, and, most notably, its pr ..read more

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APPLY ON LINKEDIN Job Title: Client Success Manager Location City: United States (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business proc ..read more

Everest Group names Crunchr, Dayforce, One Model, SplashBI, Visier, and Workday as Leaders in helping enterprises use people and business data to improve decision-making across the employee hire-to-retire cycle.   DALLAS, May 6, 2024 — According to Everest Group, a growing number of enterprises are prioritizing investment in resources to capture and analyze employee data to make better and more informed decisions rather than relying solely on intuition. To identify leading technology providers in this market segment, Everest Group has published its first PEAK Matrix® assessment for provid ..read more