eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and hugely productive day at the 2024 eConnect: Power of 50 conference to speak to some of the industries key thinkers and leaders. It’s an opportunity to reflect on the conversations of the day, in a relaxed format and to get their insights on the most pressing trends we are seeing in the industry.   Here, Oldland is joined by Olivier Gill, Global VP Digital Business, Exclusive Networks. Want to know more? Access  over 600 hours of premi ..read more

An incredibly important interview on servitization… Ten years ago FSN Founder and Editor-in-Chief, Kris Oldland teamed up with Si2’s Nick Frank and spent a few hours to listen and learn from Dave Gordon about how Rolls Royce Aerospace have revolutionised the way service in the industry operates via their ‘power by the hour’ approach and how Dave and his team have taken this approach from Rolls Royce’s civil business and applied it to their defence business. It was a hugely important interview that has been shared widely amongst industry professionals and academics alike across the last decade ..read more

Keysight and the University of Malaga (UMA) are collaborating to enable the use of artificial intelligence (AI) and machine learning (ML) in advanced wireless communications systems. The partnership, which is focused on 6G research and development, has developed a method to import these algorithms into design and measurement tools to validate their performance and accelerate industry adoption. “Many network operators and vendors are already using AI and machine learning in their networks. But, so far, there has been no support from wireless standards on how AI and machine learning should be de ..read more

Can the devices we give our field techs help us meet sustainability goals? Can the devices we give our field techs help us meet sustainability goals? Kris Oldland, Editor-in-Chief of Field Service News, welcomes Ben Baum, VP of Americas, Durabook, to the Field Service News Digital Symposium to offer his expert insight into the latest innovations in rugged computing devices.   As we continue to drive deeper into an era of digital transformation, the tools we empower our field service engineers with become ever more important. We need to make sure the computing devices they use as a c ..read more

As the transformation towards Industry 4.0 reaches its peak, generative AI (genAI) is looking to redefine operational processes across diverse sectors. From custom automotive designs to optimized construction blueprints, genAI’s capability to design, prototype, and support customers is marking a new dawn, says GlobalData, a leading data and analytics company. Saurabh Daga, Associate Project Manager of Disruptive Tech at GlobalData, comments: “GenAI demonstrates the incredible possibilities of combining intelligence with industry. It can play a transformative role in predicting, designing, and ..read more

Does outcome-based recruitment solve the workforce shortage in field service? Does outcome-based recruitment solve the workforce shortage in field service? The field service sector has been facing a looming ageing workforce crisis for a long time now. However, that issue has been further compounded by the pandemic which has seen a broader workforce shortage in most sectors…   It is an omnipresent issue across all regions and all vertical sectors – and frankly if we only ever carry on doing what we have always done then the situation will continue to get worse.   Two companies that ..read more

What next for rugged computing? What next for rugged computing? Kris Oldland, Editor-in-Chief of Field Service News, welcomes Ben Baum, VP of Americas, Durabook, to the Field Service News Digital Symposium to offer his expert insight into the latest innovations in rugged computing devices.   As we continue to drive deeper into an era of digital transformation, the tools we empower our field service engineers with become ever more important. We need to make sure the computing devices they use as a critical part of their daily workflow are up to the task both in terms of speed and eff ..read more

The trade between rugged and CPU no longer exists The trade between rugged and CPU no longer exists Kris Oldland, Editor-in-Chief of Field Service News, welcomes Ben Baum, VP of Americas, Durabook, to the Field Service News Digital Symposium to offer his expert insight into the latest innovations in rugged computing devices.   As we continue to drive deeper into an era of digital transformation, the tools we empower our field service engineers with become ever more important. We need to make sure the computing devices they use as a critical part of their daily workflow are up to the ..read more

Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared how they were developing and adapting to a world of remote service, including outlining the approach they have taken, the tools they are using and how they are shifting to a remote-first approach across both their internal and third-party workforces.   In this final excerpt from that full discussion, the two turn their attention to the critical question – what is ..read more

Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts required to work together in synchronicity to meet service excellence that meets the expectations of customers and internal stakeholders, the one thing every seasoned field service manager will attest to is that we don’t want unnecessary surprises…   In a complex workflow where the precision of logistics, unwavering customer satisfaction, and the rigor of operational efficiency are intertwined in a delicate balance, certainty in core aspects of the s ..read more