How to know which incidents occur most frequently in your maintenance service and take decisions
Task4Work Blog
by Task4Work1
2y ago
A Field Services company offers various services to companies, but in particular maintenance services (either preventive or reactive). Technicians often encounter incidents that recur frequently. Having the right material and personnel to solve them is essential in order to preserve customer satisfaction. By recording and analysing the data from such maintenance tasks in an FSM (Field Service Management) solution such as Task4Work, we can obtain added-value information so as to make the appropriate decisions and anticipate such incidents. Field Service Management software such as Task4W ..read more
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Task4Work achieves ISO 27001 certification
Task4Work Blog
by Task4Work1
2y ago
  At Task4Work we are committed to ensuring our clients have the security they need in their business.   The ISO 27001 standard, defined by the International Organisation for Standardisation (ISO), includes clear specifications on how to implement, monitor, maintain and continuously improve an Information Security Management System (ISMS). Its use certifies the correct management of the security of our own and third-party assets, whether it is logistical, financial, HR, or any other type of information. This achievement demonstrates the reliability of our internal and customer ..read more
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6 characteristics of a tool for field service dispatchers and coordinators
Task4Work Blog
by Task4Work3
2y ago
Companies that provide field services need a strong technological support to optimise processes and provide the best service to their customers. They must face the daily challenge of optimising routes, allocating qualified staff and dealing with customers quickly and effectively. And, of course, have a full overview in real time of the planned activity, as well as activity which is underway and that already carried out. Does your company have this management capability? The solution exists and will help you to focus on what is really important: your growth. The markets that field servic ..read more
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Field technicians: Five ways of helping them to improve their work
Task4Work Blog
by Task4Work1
2y ago
As technology evolves, innovation permeates all facets of our lives. Both in the personal and professional area. And this innovation must, without a doubt, reach our companies. Otherwise, the risk of losing competitiveness is really high. It’s true that the IoT phenomenon is simplifying and improving many maintenance and field service tasks, streamlining processes and automating actions and responses. Facilitating overall the communication between the teams to maintain and their respective manufacturers and service suppliers. But the on-site employees continue to be necessary and a fund ..read more
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9 trends in Field Service
Task4Work Blog
by Task4Work1
2y ago
Since its emergence onto the market, Field Service Management (FSM) solutions haven’t stopped evolving. The constant incorporation of new developments and improvements has contributed substantially to the fact that businesses and departments dedicated to offering maintenance services and support have increased their prestige and specific weight. And what will 2020 bring in the field services sector and in the management tools orientated towards this activity? Experts seem to agree on the points that we see in this article below. 2020, a year of evolution in Field Services and in FSM sol ..read more
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8 keys to increasing the productivity of your Field Services
Task4Work Blog
by Task4Work1
2y ago
For home maintenance and repair service companies, technology has become a fundamental ally to increase productivity in all areas. Thanks to this technology, they have been able to automate their business processes through FSM (Field Service Management) systems, control numerous teams remotely through the Internet of Things (IoT), industrialise their customers’ sensitive information and monitor their technicians and vehicles at all times thanks to geopositioning tools. With these advances, the companies or Field Services departments have stopped being merely departments focussed on offe ..read more
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Smart task assignment, a key task for the dispatcher
Task4Work Blog
by Task4Work1
2y ago
Are you a dispatcher? In that case, one of your key tasks when organising the workforce is precisely the appropriate assignment of tasks among the available work team. The customer’s SLA (Service Level Agreement), proximity, the specialisation of the required professional and of course their availability, are variables which must be combined with intelligence and common sense before any assignment. In this sense, Field Service Management solutions such as Task4Work give you much of the work done. The key is to optimise the times, without prejudice to the necessary quality of customer se ..read more
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9 keys to positively transform your Field Services
Task4Work Blog
by Task4Work1
2y ago
Field Services companies are celebrating. The technological and economic situation has placed them in an optimal position to carry forward an effective and long-lasting transformation of their activity. One the one hand, there has been significant technological and functional advances in Field Services Management tools, geolocation, Cloud management systems, the Internet of Things and Artificial Intelligence. And on the other, is the cultural change that brings digital transformation and its orientation 100% to the client in all their business processes. Last but not least, is the ever ..read more
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How does the Field Service influence the level of maturity of your business?
Task4Work Blog
by Task4Work1
2y ago
In the era of digital transformation, organisations in the Services sector which offer Field Services to their clients are at a critical moment. And it is the case that the evolution of the company (in other words, the level of maturity of the business) will depend on its strategy of transformation and adaptation to the needs of this new environment and its degree of application. The best ally to ensure full process automation and offer added value is advanced Field Service software, such as Task4Work.   What do we mean by maturing the business in Field Service companies? In recent ..read more
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The transformation of the Field Service necessarily involves becoming Data Driven
Task4Work Blog
by Task4Work1
2y ago
The data, the information, which is collected and generated on a day-to-day basis, have become one of the main assets of any organisation. In this sense, the Field Service Management tools are a valuable source in which to obtain insights with which to improve our service. For this reason, the data-oriented Field Service is one of the trends in field services to which greater importance is being granted. What does this mean for companies? Working blindly or based on intuitions is already a practice of the past and of companies which, without intending to be, are self-limiting in their c ..read more
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