Students and job applicants appear to be early adopters of AI. Many are leveraging AI to write papers, create resumes, answer test questions, and much more. AI support – or AI cheating, depending on how it is used – is a recent trend and it is creating a significant challenge for HR management. In practical terms, how do recruiters know if resumes or test responses are the applicant’s own work or AI-generated? How can they be sure the candidate they select is the person they appear to be on paper? It is quickly becoming expensive to acquire the expertise and countermeasures to discern between ..read more

In an era where automated responses and chatbots are the norm, many believe that customer service has become a lost art. But perhaps it’s not lost – just misplaced. The key to rediscovering exceptional customer service lies in refocusing on its core elements, starting with the people we hire. This is where customer service simulations can become a game-changer for your customers and your business. HIDDEN COSTS OF POOR CUSTOMER SERVICE Organizations face significant risks when their employees lack strong customer service skills. Poor service leads to dissatisfied customers, negative reviews, an ..read more

Typing speed and accuracy are critical success factors for many of today’s jobs. With businesses increasingly relying on digital communication, typing proficiency has a direct impact on workplace efficiency, productivity, and professionalism. Finding the right candidates who can type quickly and accurately is crucial, particularly in administrative, customer service, and data entry roles – and in jobs that require a high level of precision such as healthcare and financial services. One of the best ways to quickly and objectively measure candidates’ typing proficiency is by implementing typing ..read more

Are you tired of traditional hiring methods that fall short in identifying the best candidates? Looking to elevate your hiring process to ensure you are selecting the right people based on unbiased, objective performance data? If so, then consider using the realism of simulation to get results. Realistic job simulations deliver an engaging, immersive experience that can be the game-changer you need. In this blog, we describe what realistic simulations are, how they differ from other employment tests, how they reduce bias, and how candidates respond. CLOSE THE GAP BETWEEN TEST CONTENT AND JOB P ..read more

Summer is one of the busiest hiring seasons of the year. With hospitality and tourism businesses gearing up for warm weather hiring, and many additional companies vying for the best high school and college grads, now is the time to make sure you’re ready to attract and hire top new talent. So, expect tough competition this summer—and start planning your strategy now for attracting and hiring the best. To get a jump-start on seasonal hiring and stay ahead of the competition, try these 5 practical tips. 1. Snag the best talent early Now is the time to do a quick check for delays and inefficienci ..read more

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Recently, the idea of presents and special occasions has taken on new meaning. The trend is to minimize material gifts and instead elevate the importance of the experience. A shared journey, group activities, travel and exploration. Doing something real. Doing something authentic! So, what could be more authentic than Christmas? More than presents, Christmas is the experience. It is doing something real with family and friends, reaching out to others, looking beyond the ribbons and bows to what matters most. Even though we may celebrate in the same place as always, rest assured, it is our real ..read more

Thanksgiving is one of my favorite holidays. For me it signifies a time to pause, reflect, and thank God for our blessings. The blessing I would like to share is contentment. If we are not careful, contentment can be one of the most elusive blessings to receive. This year, which has been particularly challenging and unsettling, it may seem even more elusive. Recently, I heard a story about a billionaire who, almost overnight, went bankrupt and lost everything. A friend said to that person, “I knew you when you were rich, and now I know you when you are poor. You are still the same person ..read more

Applicant Tracking Systems (ATS) have become a standard tool for HR professionals. They save time and streamline the hiring process by automating repetitive tasks and quickly sorting through countless resumes and applications. Yet, a startling statistic has come to light: 88% of ATS users admit that their systems are eliminating qualified candidates. – Harvard Business School Report In this post, we’ll explore the reasons behind this surprising statistic, the consequences of relying solely on ATS screening software, and why you should consider integrating valid and fair talent assessments into ..read more