InvGate
49 FOLLOWERS
Covers articles about the latest trends in IT Service Management and learn everything you need to build and manage a service desk. InvGate helps organizations around the world to make the most of their IT Service Management teams.
InvGate
14h ago
There is no standard strategy when it comes to building and leading successful organizations. However, and particularly in tech, there are two big names that inevitably take center stage: innovation and adaptability ..read more
InvGate
3d ago
If your IT department works for a financial institution operating in Europe, you’ve come to the right place, since the Digital Operational Resilience Act (DORA) simplifies compliance and promotes a unified approach to managing IT risks, which is vital in an era of increasing cyber attacks. ..read more
InvGate
1w ago
If you're here, it's likely because you're an IT professional who wants to stay up-to-date on cybersecurity regulations and directives, especially if your organization operates within the European Union (EU). One important regulation to be aware of is the NIS2 Directive aka the second take of the Network and Information Security (NIS ..read more
InvGate
1w ago
Artificial Intelligence (AI) is rapidly advancing across every industry, but is this technology the right choice for your customer service strategy ..read more
InvGate
2w ago
Trying to answer the question of what the future of the workplace will look like seems to be a never ending discussion. Of course, this interests both employers and employees, who tend to feel uncertain about the constantly changing landscape and put a lot of thought and effort into arriving prepared for what’s coming ..read more
InvGate
3w ago
From the 27th of April to the 2nd of May, Support World Live 2024 will be landing in Denver, Colorado! ..read more
InvGate
3w ago
Root Cause Analysis (RCA) is the best way to find out what causes an issue in your IT operations (ITOps). In other words, it is a great versatile analysis method for corrective action that is inherent to the ITIL framework. It’s a comprehensive approach that all managers can appreciate ..read more
InvGate
3w ago
InvGate
3w ago
In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. ..read more
InvGate
1M ago
The process of building and maintaining an IT Service Management (ITSM) project looks different for every organization. There is however something that all robust initiatives have in common; they combine and adapt different concepts and frameworks within teams to maximize value and operation maturity ..read more