Gabe Larsen here, taking you behind the scenes of what can only be described as our most memorable brand moment to date. Buckle up as we dive into the epic saga of AI’s attempt at logo design and the sparkling debut of KIQ—our real AI masterpiece. ? The Logo That Wasn’t In a flash of creative mischief, we set out on a mission: to design our new logo using AI. Why, you ask? For the fun, for the science, and for the gentle reminder that while AI can do many things, it has its limits. And, of course, to set the stage for something that AI can do extraordinarily well. Inspired by dreams of innova ..read more

In the heart of every revolution lies a symbol of change—a beacon that guides us forward, embodying our aspirations, our dreams, and our journey. For Kustomer, that symbol has always been more than just a logo; it’s a statement, a promise, a commitment to excellence in customer service. Today, we’re thrilled to share with you a milestone in our journey: the unveiling of our new Kustomer logo. This isn’t just a redesign; it’s a reimagining of what our brand stands for, reflecting our unwavering dedication to transforming customer experiences. A Logo Reborn: Unveiling Our New Identity Our jour ..read more

Summary:  KIQ Agent Assist is now Generally Available. An AI-powered agent copilot built on top of our CRM. Increase CSAT by up to 17% and enhance agent efficiency by up to 65%. Pricing: $39 a per month per user on top of your Enterprise or Ultimate plan.  In today’s highly competitive marketplace, engaging customers and creating meaningful interactions is crucial for business success. For over 9 years, Kustomer has been developing products and capabilities that place the customer at the center of the experience. Our success is largely attributed to the investments we’ve made in i ..read more

Gorgias is one of the leading help desk software options available on the market. Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. This integration not only allows support teams to view customers’ purchase history from within a ticket but also to perform actions such as creating orders and issuing refunds. Overall, Gorgias checks off all the boxes when it comes to an e-co ..read more

Freshdesk Overview Freshdesk, a flagship product of Freshworks Inc., is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service.  It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. Amongst its numerous functionalities is an advanced ticketing system that turns all incoming customer communications into tickets, which can then be tracked, assigned, and resolved within the platform ..read more

Zendesk is, without any doubt, a powerhouse customer service platform. This cloud-based CX software is used by over 100,000 companies — with Siemens, Uber and Shell as some of its most prominent clients. After being acquired by a consortium of private equity firms for $10B, Zendesk is one of the most well-known customer service solutions on the market — but being popular doesn’t make it right for everyone. Considering that Zendesk makes software for every industry and markets to businesses of all sizes, Zendesk may not be the most appealing choice for companies needing a more specialized solut ..read more

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value. So, how do you figure out which enterprise help desk software is the right option? You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers.  And that’s exactly what we did in this guide. Check out this list o ..read more

Zendesk is still a dominant player in the customer support solutions market — most commonly compared against Kustomer, Freshdesk, Gorgias, Intercom and several other alternatives.  Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally.  While Zendesk Suite provides seemingly everything you need from a help desk software, it does come with some hefty drawbacks.  Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with ..read more

Welcome to The Kustomer Service Pulse, a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.  While 2023 may have been the year of Barbenheimer and Taylor Swift, we also saw great strides in customer service. AI has become more widely implemented across the industry, companies are growing their proactive customer service offerings, and interactions are becoming increasingly personal. As these new technolo ..read more

The AI/CX Virtual Summit 2023, hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. The summit, with its rich content spread over 15+ hours, was not merely a virtual conference; it was a gathering of ideas, discussions, and insights from leaders around the ecosystem. The significance of the event was really about its timing, as it came at a moment when AI is changing quickly and every technology company and agency is trying to keep up with these new innovations. With a keynote by Matt Dixon, the author of the Effortless Ex ..read more