Say Hello to Kustomer Voice! Kustomer is thrilled to announce the launch of native voice capabilities as a part of its comprehensive omnichannel service platform. Now, Kustomer clients can service their customers seamlessly across phone, email, chat, SMS, and social messengers—all within the platform, eliminating the need for third-party integrations. Kustomer Voice offers essential functionalities ..read more

Choosing the right customer service platform can feel like a difficult decision, especially when it comes down to two industry giants: Zendesk and Salesforce.  Zendesk seems to be a better out of the box solution that’s more geared towards customer support, meanwhile Salesforce stands the test of time when it comes to scaling for Enterprise ..read more

We are thrilled to announce that KIQ AI Profiles are now generally available for our customers on Enterprise and Ultimate Plans! This powerful enhancement for the KIQ Customer Assist Premium and KIQ Agent Assist add-ons empowers admins to personalize AI-powered features and premium assistants, ensuring they reflect your organization’s unique brand, tone, and style. What ..read more

?Why is this important? Having a HIPAA-compliant customer relationship management (CRM) solution ensures that every touchpoint, from appointment scheduling to patient feedback collection, respects and protects the patient’s privacy.  What is HIPAA-compliant CRM software? HIPAA-compliant CRM is a software solution specifically designed to manage interactions with patients while adhering to the strict privacy and security standards set by the Health Insurance Portability and Accountability Act (HIPAA). In simple terms, HIPAA-compliant CRM systems help healthcare organizations manage t ..read more

Earlier this year, we launched KIQ Agent Assist, an AI-powered agent copilot designed to empower agents with automated communication personalization capabilities, making them more efficient and effective.  Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. In the realm of customer support, having detailed insights into your team’s performance and the tools they use is crucial. The new reporting features of Agent Assist not only elevate agent responses through AI but also provide robust capabilities to help you understand and optimiz ..read more

Each upgrade on Zendesk promises enhanced capabilities, but does the cost justify the offerings?  Well, users like Ryan Liao don’t think so.  And for obvious reasons —  Paying a premium price when you’re only using one feature on an entire solution is not ideal — and this is the problem with Zendesk.  Small enterprises might find the Basic plan affordable, but soon realize they’re handcuffed by its limitations. On the flip side, the top-tier Enterprise plan, despite its high cost, leaves larger businesses wanting more, failing to deliver the specialized depth they require ..read more

Agents are feeling overwhelmed in a sea of disconnected customer support channels. Email threads overflowing, phone queues ringing, and social media complaints scattered everywhere. It’s a nightmare for your CX teams, who waste time bouncing between different screens and platforms — struggling to get a complete picture of customer issues. They can’t keep up with all the messages, which prolongs the resolution times, leading to frustrated customers — and potentially higher churn. That’s why we’ve got you covered in this detailed comparison guide of the 15 best omnichannel customer support platf ..read more

Gabe Larsen here, taking you behind the scenes of what can only be described as our most memorable brand moment to date. Buckle up as we dive into the epic saga of AI’s attempt at logo design and the sparkling debut of KIQ—our real AI masterpiece. ? The Logo That Wasn’t In a flash of creative mischief, we set out on a mission: to design our new logo using AI. Why, you ask? For the fun, for the science, and for the gentle reminder that while AI can do many things, it has its limits. And, of course, to set the stage for something that AI can do extraordinarily well. Inspired by dreams of innova ..read more

In the heart of every revolution lies a symbol of change—a beacon that guides us forward, embodying our aspirations, our dreams, and our journey. For Kustomer, that symbol has always been more than just a logo; it’s a statement, a promise, a commitment to excellence in customer service. Today, we’re thrilled to share with you a milestone in our journey: the unveiling of our new Kustomer logo. This isn’t just a redesign; it’s a reimagining of what our brand stands for, reflecting our unwavering dedication to transforming customer experiences. A Logo Reborn: Unveiling Our New Identity Our jour ..read more

Summary:  KIQ Agent Assist is now Generally Available. An AI-powered agent copilot built on top of our CRM. Increase CSAT by up to 17% and enhance agent efficiency by up to 65%. Pricing: $39 a per month per user on top of your Enterprise or Ultimate plan.  In today’s highly competitive marketplace, engaging customers and creating meaningful interactions is crucial for business success. For over 9 years, Kustomer has been developing products and capabilities that place the customer at the center of the experience. Our success is largely attributed to the investments we’ve made in i ..read more