DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share. Digital Instructors are interactive simulations of a digital product, service, or task, demonstrating features and guiding customers with step-by-step visual instructions. Digital Instructors can be used by any company that provides services or facilitates transactions online or ..read more

How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale When customers think about their banking relationships, what do they prioritize? It turn out quality customer service ranks higher than most other priorities, including branch locations or sign-up bonuses. AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience. It also presents a new way for banks to stand out as differentiation between banks and banking services becomes increasingly difficult. In this white paper, you’ll learn the most ..read more

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. From how to log in to how to manage their account, customers can either call for support or struggle to figure it out themselves. That’s where Inbenta can help. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue. Horizn Digital Demos can be deployed for customer self-serve, agent-assisted serve or even to help train frontline em ..read more

Reduce Costs, Find Efficiencies, and Improve Customer Service with AI Automation AI is set to reshape how businesses communicate and engage with their customers. Beyond monitoring intelligent transactions, managing supply chains and other back-end activities, AI is opening the door to new efficiencies in customer engagement. By leveraging AI to automate responses and complete tasks, businesses can drastically lower the time, cost and effort of handling customer requests. On the flip side, AI automation has the potential to enhance self-service, improve staff training and boost customer experi ..read more

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will oversee Inbenta’s IT infrastructure and lead the development of new products to further expand Inbenta’s conversational AI platform with GenAI capabilities. Bise joins Inbenta from GIACT Systems (an LSEG business), which he co-founded and served as Group Director, Head of Technology Digital Identity & Fraud. During his tenure, he drove new product deve ..read more

The holidays are synonymous with a massive influx of orders and customer service interactions. To cope with this spike in activity, a number of solutions exist for businesses, including conversational AI — a valuable tool in boosting sales, supporting customer service and improving the overall customer experience. Here are three ways conversational AI can give your business a boost this holiday season. 1. Boost Sales with Product Recommendation One of the key benefits of conversational AI is its ability to give customers intelligent product recommendations, which can boost sales by up to 30 ..read more

Companies applying AI need to take compliance seriously. The White House’s Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence, released on October 30, 2023, signalled a new regulatory regime for the fast-growing field of AI. The order establishes guidelines for AI privacy, governance, and compliance, among other areas, along with the promise of further regulation to come. This could include the creation of new government institutions to oversee the technology and the companies that use it. It’s the latest in a series of regulatory moves t ..read more

Artificial Intelligence (AI) represents a significant technological advancement that is increasingly becoming a part of our daily lives due to the convenience and improvements it offers. The importance of this new technology across various sectors is undeniable, but it’s equally important to address the ethical and legal challenges it poses. In response to these challenges, on April 21, 2021, the European Commission presented a bill proposing an ambitious legal framework to regulate the use of AI within the region. After a few years, this past June, the European Parliament approved the AI bil ..read more

RESOURCES Webinars Chatbot AI for Enterprise: Secrets to Enhancing Customer Experience While Maintaining Compliance AI is reshaping how businesses engage and communicate with their customers. While many have embraced AI, others are struggling to find a place for automation to effectively lower customer support costs and increase sales.  Join the AI for Enterprise webinar hosted by Inbenta at 2 PM ET, Thursday, November 9 and uncover the secrets to enhancing customer experience while maintaining compliance.  Featured speakers include David Barnhardt, Head of Experience and Br ..read more

Generative AI has caught the attention of consumers and businesses the world over. Many see Generative AI as a revolutionary new way to create novel content, speed up content development timelines, and act as a sorting tool capable of surfacing answers instantly. According to a recent report, more than 80% of Fortune 500 companies had teams actively using ChatGPT, a Generative AI platform.[1] Generative AI has also been the subject of increasing media and regulatory scrutiny.  As with any new technology, especially one as powerful as Generative AI, some skepticism is understandable. But ..read more