Top 10 Best Customer Service Greeting Phrases
SQM Group
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1w ago
Discover the top 10 customer service greetings for call center agents to ensure a smooth and friendly experience from the start ..read more
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What Is Omnichannel Customer Service?
SQM Group
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1w ago
Many companies have shifted from traditional customer engagement methods to "omnichannel" customer service, but what exactly does that mean ..read more
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Tips for Effective Call Center Coaching Sessions
SQM Group
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3w ago
Coaching isn't just about identifying areas for improvement; it's about cultivating a culture of continuous learning and development ..read more
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5 Creative Ways to Boost Agent Engagement Through Gamification
SQM Group
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1M ago
High agent engagement leads to increased productivity, enhanced employee satisfaction, and notably lower turnover rates ..read more
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How Product Intelligence Improves CX
SQM Group
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1M ago
By harnessing the power of data analysis and insights, product intelligence significantly improves the customer experience ..read more
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5 Contact Center Trends to Keep an Eye on for 2024
SQM Group
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1M ago
In 2024, several key advancements will transform business-customer connections, merging technology and the human touch to boost customer experience ..read more
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How to Create an Effective Coaching Plan From a Performance Audit
SQM Group
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1M ago
Coaching plans provide a framework that offers agents clarity, consistency, and opportunities to improve within their roles ..read more
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What To Do if a Call Center Agent Gives Out the Wrong Information
SQM Group
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2M ago
Learn how to manage situations where call center agents provide incorrect information and protect your company's image and customer satisfaction ..read more
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8 Tips for Creating a Sense of Achievement in the Call Center
SQM Group
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2M ago
Unlock the power of recognizing customer service agents' achievements to boost morale, enhance engagement, and create a positive work environment for a satisfied team ..read more
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How to Overcome the Challenges of Building Customer Trust in AI
SQM Group
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2M ago
Despite its promising potential, gaining customer trust in AI is a considerable challenge that needs to be addressed ..read more
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