SQM Group
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Your source for call center blog posts on First Call Resolution, customer service and employee experience research, and proven best practices for improving performance. SQM Group is a leading North American customer experience First Call Resolution software, research, and call center awards company and has been the market leader for the call center industry.
SQM Group
5d ago
High-quality customer support is crucial in today's competitive marketplace ..read more
SQM Group
5d ago
Delivering an exceptional customer experience isn't just a goal—it's a necessity ..read more
SQM Group
5d ago
Companies must prioritize enhancing CX to foster customer satisfaction and loyalty ..read more
SQM Group
1M ago
Explore how WEM might be the key to creating a healthier, more sustainable work environment for call center agents ..read more
SQM Group
1M ago
Should your QA program focus more on strict call compliance adherence or on fostering high customer experience (CX) sentiment ..read more
SQM Group
1M ago
Explore 20 essential habits that call center agents can integrate into their daily routines ..read more
SQM Group
1M ago
The AER method helps call center agents handle customer problems in a way that makes them feel heard and cared for ..read more
SQM Group
2M ago
Understanding voice of the customer is vital for businesses because it provides insights that can drive improvements in products, services, and overall customer experience ..read more
SQM Group
2M ago
Understanding consumer behavior helps businesses create better products that meet the needs and preferences of their customers ..read more