Can you reimagine the communication system with VoIP for schools if you are running on legacy telephone systems and are having a hard time keeping up with today’s ever-changing communication technology? Then it might be time to consider VoIP for universities and the many advantages that come with these systems. Many universities have made the switch from traditional landlines to more advanced VoIP phone systems. One of the biggest reasons universities are changing over to VoIP is the cost savings from tolled PSTN networks to internet connections with toll-free access, saving universities subst ..read more

With technology changing the way people do business, it’s becoming more clear to executives and operating managers to have managed VoIP phone support services. A VoIP phone system eliminates the need for on-premise equipment; however, VoIP desk phones that are custom configured can be used with older equipment. For those who are working with traditional on-site phone systems and looking for a better way to manage their business communications in the cloud, a managed service provider is the way to go. Older technology from traditional phone lines has its limitations due to the inability to upg ..read more

As the year 2022 begins, most businesses are restrategizing. There are plans to move from traditional landlines to VoIP services. This is understandable given the many attractive benefits of VoIP to business. While the choice to move is welcomed, the complexities that relate to VoIP service delivery must be considered. VoIP promises excellent, fast, and reliable communication with advanced call management features. However, all of these factors depend on the service delivered. Dealing with a trusted and reliable partner is the only solution. With the fruits of VoIP systems out there and ready ..read more

Establishing a successful law firm is not a walk in the park. You have to compete with big firms that have the resources to run advanced IT systems. For this reason, smaller law firms have to find alternative ways of competing with the largest advanced firms. One of the ways that law firms compete equally with large firms is by using cloud-based communication solutions. Voice over Internet Protocol VIP is a technology that has enabled many small firms to advance communication without having to pay heavily. Firms that use such services enjoy benefits that are usually reserved for big firms. T ..read more

Call recording has turned out to be one of the key features of VoIP phone systems. While traditional call center landline phones also offer call recording capabilities, the advanced nature of data recording, storage, and analysis with VoIP systems can be quite helpful. The best VoIP phone systems are not only equipped with call recording features but also advanced call analysis features. These features are key performance indicators that can help companies record data type, save data, keep track of transactions, analyze the performance of departments among other factors. While call recording i ..read more

Call recording has turned out to be one of the key features of VoIP phone systems. While traditional call center landline phones also offer call recording capabilities, the advanced nature of data recording, storage, and analysis with VoIP systems can be quite helpful. The best VoIP phone systems are not only equipped with call recording features but also advanced call analysis features. These features are key performance indicators that can help companies record data type, save data, keep track of transactions, analyze the performance of departments among other factors. While call recording ..read more

How to Prevent VoIP Jitters? Voice over internet protocol (VoIP)technology is the new way of communication. Unlike traditional PSTN, VoIP does not use copper wires to transmit data but rather carries information over the internet. In other words, the efficiency of communication depends on internet connection. Internet communication works by converting voice on one end into data packets. These data packets are transported and delivered to the other end in the order in which the information is communicated. In case of delays or internet interruptions, the data packets may not arrive in the right ..read more

Tips to Reduce Call Hold Times at Your Business It is frustrating to make a call that is kept on hold for ages. According to statistics, most people are only willing to hold in line for up to 2 minutes. In most cases, callers abandon a call, even if it is important, within the first two minutes. For the success of any business, it is paramount to cut call times and make customers feel appreciated. Call hold times mainly refer to the time taken from the point a person gets connected during a call to the time they speak to a call center agent. In most cases, businesses allow the caller to liste ..read more

Is VoIP Good for Small Businesses? According to most online reviews, a good VoIP for a small business phone system is essential for company growth. Broadly speaking, reviews on community platforms such as Quora and Reddit as well as webinars suggest that one-third of internet phone services for small businesses are currently using a VoIP enterprising phone system. The best VoIP app for business depends on certain factors like the number of employees a small business phone system has on their payroll. A well-rounded number today is about 50 employees or less. Some good VoIP enterprising phone s ..read more

How to Promote Communication in Your Contact Center Call centers are known for their fast-paced environments. Agents are rated on how fast they get through a call while delivering the best possible service. While the focus on volume drives productivity, it can result in stress and anxiety for workers. Currently, business VoIP providers are shifting to a more collaborative approach through the use of new tools. This is an important factor in solving customer issues while improving the processes already in place. Collaboration Leads to Success The goal of every call center is to provid ..read more