“I am suddenly feeling quite panicked”   I recently had a Salon Mastery owner reach out to me, worried that she wasn’t leaving her team with enough support whilst she goes on a 3 week Europe holiday.   But, what do you do?   Do you take the risk and recruit a Front of House… The post The Right Time to Recruit… is NOW! appeared first on Salon Owners Collective ..read more

“Imagine boosting your Salon’s income by 20%”   Wouldn’t that be a game changer… especially in a cost-of-living crisis?   Feels impossible right now though. Clients aren’t rebooking, those that do a drawing out the time between appointments… or they just cancel last minute… Clients just aren’t getting their hair or brows done like they used to!   But that doesn’t have to be a bad thing. As Salon Owners we need to adapt to the changes in our client’s behaviour… otherwise you’ll be left behind. Here are the 5 Insights Every Salon Owner Should Hear Client Loyalty is on the Move… T ..read more

“Everyone wants to work solo!”   We all know the feeling… you finally recruit a new stylist, spend time and money training her and then suddenly after 2 years she leaves to go solo taking everything you’ve taught her (and sometimes clients) with her!   Another stylist leaving to go solo isn’t the end of the world (although sometimes in the moment it can feel like that) but there are stylists who WANT to work in a team.   And yes, sometimes they leave and realise how hard it is to run a business so they come back… but what if there was something YOU can do to stop them from leavi ..read more

“It's about creating a space where everyone feels valued and respected”   Have you ever walked into a room and felt uncomfortable?   Maybe there’s lots of loud music, the chair fabric feels itchy, the writing on the flyer is too small for you to read or you don’t feel, as a unique person,  represented…   Now, what if that room was your own Salon?   As Salon Owners, we pride ourselves on creating a warm and welcoming environment for our clients and teaM but we’ve forgotten one important part of comfort… inclusion.  Here are 5 Keys to Inclusive Salons  Understa ..read more

“I feel like a prisoner in my Salon”   You know that feeling, when you have a rockstar team, and then suddenly… you don’t.   It only takes one bad apple to poison the whole crop.     I remember I had a stylist who was amazing at what she did, but every time she’d break up with her boyfriend, her work would plummet… this went on for 2 years!   And you begin to feel like a prisoner, that you can’t move without someone coming to you with a problem or someone is sulking.     But, you don’t need to be a prisoner anymore, you just need to make the decisio ..read more

“I have a team member who has done 5 things wrong in the last 2 weeks… I might explode”   We’ve all been there before.    A team member keeps doing things wrong but you’re dreading that awkward conversation of “when you did XYZ, it’s not ok”.    And next thing you know, you have a three-page list of things they’ve done wrong and you’re starting to feel resentful.    But you don’t have to be… you just need to know why it’s happening and how to talk to them.   Here is When to Have THE Conversation With Your Team Member… How did we get here?   We’re al ..read more

“My team keeps leaving to go solo!” Opportunity always comes out of crisis - and we’ve been through a lot as an industry (and the world) over the past few years.  We’ve heard a lot about teams leaving to go solo, profits dropping and Salon Owners have hit their limit with pricing.  2024 is a new chapter and a new opportunity for us to grow our Salon and make a killing in the industry. And although a new chapter brings new challenges, it doesn’t have to be challenging… look at it as a new opportunity for growth and success.  You just need to focus on the three things you CAN co ..read more

“Why aren’t my Instagram followers also customers?!” 2024 is quickly approaching, and whilst we look towards all kinds of new adventures and challenges, it’s important to reflect on 2023.  Reflecting not only helps us celebrate our wins, but we also take in all of our learnings from the year and apply them to the next.  For the last blog of the year, I thought it was only fitting we reflect on some of the conversations we’ve had this year on the Salon Owners Collective Podcast. We’ve done nearly 50 episodes. In 2023 - welcomed over 20 new guests onto the podcast and we’ve delved int ..read more

“My clients are coming less often” We’ve had this consistent conversation with over 100 salon owners that Salon Owners Collective looks after worldwide. Clients are the ones who are pushing appointments out, not coming in for the same services they used to, they’re the ones not picking up products on the way out.  It’s easy for the team to blame the clients, right?  “They're trying to save money. Everybody's on a budget, we're in a recession, and I'm not making targets  because my clients don't want to come as often” and as a result, sales become a little stagnant… which is a ..read more

I remember it like it was yesterday … one of my strongest team members pulled me aside and delivered those two gut-wrenching words.  I’m leaving.    And I felt like my whole world had been turned upside down - how could she just leave me like this?   To tell you the truth, I felt blindsided - and I couldn't see a way through the chaos I knew was heading straight for me.  So I did what any other 20-something would … I rang my boyfriend and cried to him. Hysterically.    I told him that my world had been turned upside down and he had the AUDACITY to give me a ..read more