Companies are shifting from conventional software vendors to partners in their customers’ digital journeys. Lemax is following this suit, but to become a partner to our customers, we need a team of dedicated experts with a customer-centric mindset focused on their success. Hence, the name of the team we want to share in the spotlight is the Customer Success team. The Emergence of a Dedicated Customer Success Team For years, many companies, including Lemax, often found themselves in a cycle of providing software solutions and services, concluding the sale, implementing the software, and subsequ ..read more

The world is on the brink of a new travel era, where unconventional experiences and cutting-edge technologies redefine how we traverse the globe. As we analyze travel trends within the tourism industry year after year, 2024 is no exception. From the popularity of sleepcation to the rise of destination dupes, sustainability initiatives, and the exponential increase of automated bookings, each travel trend proves how the industry is ever-changing. Let’s dive deeper into them!  Sleeping As The New Tour Planning Segment After the whole rollercoaster rush and a truly challenging period fo ..read more

I have been selling tour booking software to travel companies for the last ten years and have seen many customers who have decided to go for an in-house-built solution. Sooner or later, though, they all end up switching to commercial software. We have also learned this the hard way while developing internal software for project management. We thought we would have some advantages of an in-house built solution, but in the end, they all became disadvantages. We knew it would not be easy when we started, but as time passed, we realized it was even more complicated than we thought. Are you conside ..read more

Travel software implementation is a project that can have a lot of difficulties. One of the most insidious mistakes is when a project focuses on implementing software rather than the business. After all, the project affects people and their daily jobs. If a software company you are interested in is not providing you with a service called Implementation, that usually means that the importance of change management is not fully understood and can be left out of the project alltogether. Implementator is needed as a bridge between you and the tech support team. He takes your business requirements a ..read more

One of our core values is “We Care to Care”. We all revolve around one product with one mission in mind. That is why we genuinely care – about each other and our clients. In this context, it’s crucial for us to run our business ethically and responsibly. Our commitment to the broader community through CSR activities has naturally evolved. What Is CSR? Corporate Social Responsibility (CSR) is a concept that involves ethical and responsible business practices that extend beyond profit generation. It involves company practices that benefit communities, promote sustainability, and align with socia ..read more

Being in tune with trends and customers’ needs is crucial in an industry that moves as quickly as travel does. Since everything is changing at a massive speed, new travel industry challenges are constantly emerging, and the need for travel tech is expanding.  Here are 5 challenges travel industry faces and ways travel tech can solve them.  1. Sustainable Travel  The travel and hospitality industry is giving more and more consideration to environmental issues. Travelers are looking for sustainable and environmentally friendly solutions as they become more aware of their carbon fo ..read more

In the world of technology and innovation, there is a significant demand for meaningful knowledge sharing, work-related discussions, and a relatable peer-to-peer community. Given that a substantial portion of our team consists of engineering and product experts and enthusiasts, Lemax have decided to establish a product&tech community we are cultivating ourselves.  How Did It All Start?  It all began in 2020. By that time, the Lemax team had been dedicated to a single product for over 15 years, gathering valuable insights, experiences, and expertise. We always aim to implement the ..read more

Digital technology is transforming the way in which companies conduct their day-to-day business. Businesses must embrace digital transformation to stay competitive in today’s digital age. As Skift points out, the global tour operator software market, estimated to be worth $500 million in 2020, is projected to be valued at $1.2 billion by 2026. This just goes to show that no industry is exempt. Digital transformation projects can benefit any business regardless of industry, starting with improved customer experience, operational efficiency, and innovation. At the same time, it is a time-consumi ..read more

It isn’t necessary to explain what ChatGPT is; even if you wanted to, you could not bypass it. As economic conditions pressure the IT industry to show a genuine return on investment for integrating AI, we observe that the trend of treating AI with much more reverence emerges.  ChatGPT – the OpenAI tool for natural language processing with the highest consumer app growth since its debut in 2022 – currently counts over 100 million users. This number shows that it can be used regardless of the industry. How is it possible to use this kind of technology to one’s advantage when it comes to tra ..read more

In the fast-paced world of SaaS, Business Analysis and the role of a Business Analyst is often regarded as a vital component in driving successful product development and growth. Sometimes, finding the exact role of a Business Analyst in the vertical SaaS industry may not be straightforward. However, that doesn’t mean you can’t discover other positions that perfectly match your skills and drive in numerous different positions.  Understanding Vertical SaaS: Solutions for Specific Industries  Let’s explain the SaaS model first. Software-as-a-Service (SaaS) is a software licensing and d ..read more