Copado, the leading Salesforce Devops platform vendor, announced today the launch a new AI-driven tool: Test Copilot powered by Copado GPT. These IT Companion Chatbots aim to revolutionize the way Salesforce teams approach development, testing, and administration by offering intelligent, context-aware assistance and automation. “Copado’s AI chatbots are a game-changer for Salesforce teams,” said David Brooks, Copado’s SVP of Evangelism. “By providing intelligent, on-demand support and automation, Test Copilot and Copado GPT are empowering developers, admins, and QA professionals to work smarte ..read more

Salesforce this week unveiled a series of significant AI announcements at the NYC World Tour 2024, solidifying its position as a frontrunner in the enterprise AI landscape. The event marked the general availability of Einstein Copilot, the company’s conversational AI assistant for CRM, along with a suite of new tools and bundles designed to accelerate AI adoption across organizations. Table of contents Salesblazer and Serviceblazer Programs Einstein Copilot Takes Center Stage Still Early Days for Copilot Empowering Safe and Secure AI Rollouts Expanding the Zero Copy Partner Network The Cus ..read more

Metazoa, a leading provider of Salesforce org management solutions, today announced that Snapshot now supports Salesforce Data Cloud. This move lets Salesforce admins and developers navigate the increased complexity of Salesforce Data Cloud. This enhancement positions Metazoa among the first Salesforce ISVs to offer metadata management capabilities for Data Cloud. “With Salesforce centering its future around the Data Cloud and AI integrations, our new Snapshot capabilities are designed to equip administrators with the tools they need to excel in this evolving landscape,” said Bill Appleton, CT ..read more

Salesforce today announced major AI upgrades for Slack. Today’s announcement expands access of Slack AI, the platform’s native generative AI experience, to all paid Slack customers. This includes enhanced search functionality that allows users to ask conversational questions in plain language and receive clear, concise responses drawn directly from relevant Slack messages and files. “Slack AI gets people accurate information faster, from any channel,” says Taylor Keck, Senior Engineer of Enterprise Solutions at Wayfair. “When employees don’t have to do as much tedious research, it translates t ..read more

Prompt Engineering Platforms (PEPs) are revolutionizing how businesses tap into the power of large language models (LLMs). Once the domain of skilled AI developers, prompt engineering – the art of crafting the instructions that guide LLMs – is increasingly accessible to a wider audience. PEPs provide the essential bridge between the raw potential of AI and its real-world impact on operations. Businesses are turning to PEPs for several important reasons. First, they promise efficiency gains. PEPs streamline AI workflows, making task automation and intelligent insights less labor-intensive. Seco ..read more

Salesforce announced yesterday Public Sector Einstein 1 for Service, including CRM, trusted AI, and data capabilities to help government employees automate administrative tasks and provide faster service to constituents. This comprehensive suite of tools is poised to address critical challenges and leverage the potential of artificial intelligence (AI) to revolutionize how government agencies operate and serve citizens. “Public sector organizations want to simplify their technology stack, better engage with constituents, and reduce employees’ administrative burdens while improving employee pro ..read more

Salesforce today announced the general availability of Unified Conversations for WhatsApp, a new integration that updates customer engagement by merging marketing and service interactions into personalized WhatsApp chats. To emphasize relevance to the Latin American market, Salesforce made this announcement in Sao Paulo, Brazil. This innovative solution promises to enable brands to connect with customers through their preferred messaging platform, especially in Latin America. “With more than two billion people using WhatsApp today, Salesforce’s new Unified Conversations for WhatsApp enables br ..read more

Salesforce today announced a suite of AI-driven enhancements to its automation, integration, and API management offerings. The headlining feature, Einstein for Flow, is set for general availability in June, promises to revolutionize how Salesforce admins create and manage workflows using natural language prompts. Alongside Einstein for Flow, Salesforce also introduced Intelligent MuleSoft Document Processing (IDP) and Einstein for MuleSoft Anypoint Code Builder, further extending the power of AI across its platform. These new capabilities underscore Salesforce’s strategic commitment to empower ..read more

The world of software delivery is evolving with better automation, but the Salesforce ecosystem seems to be missing out on some of the latest trends. As companies strive to deliver innovative applications faster and more reliably, the devops paradigm has become an essential part of the IT landscape. However, the next frontier in this evolution is already upon us: platform engineering. Puppet’s 2024 State of DevOps report, a comprehensive survey of IT professionals globally, sheds light on the transformative potential of platform engineering. The report highlights how platform teams are enablin ..read more

Tableau, a leading analytics platform, and a division of Salesforce today announced the launch of Einstein Copilot for Tableau, now available in a limited beta program. This generative AI-powered assistant aims to revolutionize how users interact with data and derive insights. By leveraging advanced natural language processing and machine learning capabilities, Einstein Copilot promises to make analytics more accessible and intuitive for users across all roles and skill levels. “Our goal with Einstein Copilot is to empower every employee, in every function, to develop fundamental data skills a ..read more