Brought to you by CustomerIQ, the AI platform to help teams aggregate, search, and synthesize customer feedback. CustomerIQ aligns teams with insights from channels like CRM notes, surveys, support tickets, and call transcripts, to help drive retention, product improvements, and revenue. Align every team with the needs of your customer and deliver an exceptional experience with one powerful AI platform. Learn more here. Before writing a line of code for CustomerIQ we interviewed over 25 product leaders to learn how they worked and what their biggest challenges were. We were working to va ..read more

Brought to you by CustomerIQ, the AI platform to help teams aggregate, search, and synthesize customer feedback. CustomerIQ aligns teams with insights from channels like CRM notes, surveys, support tickets, and call transcripts, to help drive retention, product improvements, and revenue. Align every team with the needs of your customer and deliver an exceptional experience with one powerful AI platform. Learn more here. I started my first company out of a small coworking space in downtown Raleigh, NC called HQ Raleigh. This was before the WeWork craze. Even slightly before it was cool to ..read more

Over the past 18 months, the rapid advancement of Artificial Intelligence (AI) has taken the world by storm, transforming industries and reshaping the way businesses operate. From healthcare and finance to manufacturing and transportation, AI has demonstrated its potential to reshape processes, enhance decision-making, and unlock new opportunities for growth and innovation. As AI continues to evolve and permeate every aspect of our lives, it’s clear that professionals across various disciplines must understand and leverage this powerful technology. Product Managers and Product Leaders, in part ..read more

The Arrival of Product Operations: Enabling Product Teams to Scale Efficiently In the fast-paced world of software and tech, companies are constantly seeking ways to scale their product organizations efficiently and effectively. As teams grow and products become more complex, the challenge of aligning resources, streamlining processes, and maintaining customer focus becomes increasingly difficult. This is where Product Operations comes in – a relatively new but increasingly critical function that aims to enable product teams to deliver more value to customers, faster.  Just a decade ago ..read more

Brought to you by CustomerIQ, the AI platform to help teams aggregate, search, and synthesize customer feedback. CustomerIQ aligns teams with insights from channels like CRM notes, surveys, support tickets, and call transcripts, to help drive retention, product improvements, and revenue. Align every team with the needs of your customer and deliver an exceptional experience with one powerful AI platform. Learn more here. For  years, Forrester has been a trusted source for business and technology leaders worldwide to drive growth and innovation. The company’s insights are derived from ..read more

Brought to you by CustomerIQ, the AI platform to turn customer feedback into value. CustomerIQ is the AI platform to automatically discover and quantify themes across customer feedback channels like meeting notes, surveys, tickets, and transcripts. Align every team, prioritize work with conviction, and build a customer-obsessed culture with one tool. Learn more here. Tripadvisor is renowned for revolutionizing the way we explore and experience travel. Founded in 2000 by Stephen Kaufer, Langley Steinert, Nick Shanny, and Thomas Palka, spans across 40 countries and is available in 20 languages ..read more

One of my favorite people in all of history is American inventor and businessman, Thomas Edison. In fact, I admire his entrepreneurial zeal and inventiveness so much that my wife and I named our first born child after him! (Hey, Edison!) It was Thomas Edison who said the following: “When there’s no experimenting there’s no progress. Stop experimenting and you go backward. If anything goes wrong, experiment until you get to the very bottom of the trouble.” Experimenting is a critical part of the invention process – and it’s just as important within product management. With the boundaries of w ..read more

Metrics serve as the foundational elements that guide strategy, inform decisions, and drive success. After all, you can’t manage what you can’t measure. Yet, as the discipline of product management has evolved, so too have the frameworks for measuring and interpreting these vital signs of a product’s health and market fit. This exploration into product metrics is meant to dive into the sophisticated yet practical approaches shaped by some of the most thoughtful product leaders today. By understanding the evolution of these metric frameworks and their pivotal role in steering product developmen ..read more

Brought to you by CustomerIQ, the AI platform to turn customer feedback into value. CustomerIQ discovers and quantifies themes across customer feedback channels like customer calls, surveys, tickets, team messages, and more. Align every team, prioritize work with conviction, and accelerate development with one tool. Learn more here. JCPenney is an iconic American retail company and key anchor store in shopping malls across the United States. JCPenney traces its origins back to April 14, 1902, when founder James Cash Penney and his partners opened the Golden Rule dry goods store in Kemmerer, W ..read more

Product Managers find themselves in a pivotal yet challenging role. Charged with the task of bringing innovative products to life, they navigate a complex web of technical challenges, stakeholder expectations, and team dynamics. Yet, what sets their role apart is not just the breadth of their responsibilities but the nuanced art of leading the product teams that they work with – often software developers and user experience professionals – even though those colleagues traditionally don’t report to the Product Manager. Product management veteran, Dan Olsen, often jokes that because of this para ..read more