In the evolving landscape of customer service, AI and automation are increasingly pivotal, promising enhanced efficiency and customer satisfaction. However, a significant hurdle remains: the effective interpretation and utilization of the vast data generated by these technologies. As businesses integrate AI solutions, they encounter challenges in setting clear metrics to assess their impact and justify further investments. This article explores these challenges, drawing insights from key industry reports and examples to outline practical approaches for harnessing AI-generated data to improve c ..read more

In January 2024, I had the privilege to attend the Data Day Texas Conference, commencing on the 27th at the AT&T Executive Education and Conference Center in Austin. This event was a comprehensive showcase of the latest trends and insights in data science, AI, and technology, drawing professionals from various sectors – a testament to its widespread appeal and relevance. The conference offered a rich tapestry of knowledge and networking opportunities, allowing me to engage with remarkable individuals. The encounters here were not just meetings; they were the beginning of impactful partners ..read more

In this case study, I delve into my personal involvement with a software development company that specializes in creating tools for legal firms. This software is designed to assist lawyers in litigating against individuals who fail to fulfill legally mandated payments, such as alimony following a divorce, car loan repayments, and other similar obligations. My experience with this project provided me with firsthand insights into how law firms are increasingly integrating legal technology to enhance their operational efficiency, streamline processes, and minimize expenses. This company contacted ..read more

Unlocking the Hidden Value of Data as an Asset for Your Business If done properly your data could be deemed to be valuable assets. 21st December 2023 | Marc Smith. Data is an in-house result of many Digital Businesses systems but should not be only a concern to the IT department. When your company views the business data as strategic and a business asset, it will be useful in optimizing existing revenues as well as creating new products and new revenues. What are ways to value information? Is data generating efficient? Benefits of Viewing Data as an Asset The information a company is able to e ..read more

Data democratization: How data architecture can drive business decisions and AI initiatives Introduction The digital revolution in data management was also called “Digital Transformation” five years ago. It is often described in terms of improving data access but the transformation involves much more. Data democratic systems are useful when they simplify data stacks, eliminate data gatekeepers and allow different teams to access data on to their data platform through streamlined data dashboards. Beyond technical aspects, they have more ambition. When properly democratized data provides employe ..read more

In the dynamic landscape of modern business, organizations are increasingly turning to artificial intelligence (AI) to optimize processes, enhance customer experiences, and foster innovation. This case study explores a company’s journey toward leveraging AI to revolutionize its operations. We’ll delve into their challenge, proposed solution, and the strategic approach they adopted to prepare their teams for the implementation of AI. The Challenge: Reinventing Customer Engagement with AI Insights Our subject company, a prominent player in the sales and account management sector, faces the formi ..read more

Introduction Overview of Product Management Product management is an essential organizational function that centers on the product and its customers throughout its lifecycle. This includes everything from development to positioning and pricing. The product manager advocates for customers within the organization and ensures that the market’s voice is heard and heeded to determine the product’s success and develop the best possible outcome. Successful product managers work closely with various teams and departments to accomplish their goals and showcase their leadership skills. Research is cruc ..read more

A brief overview of Amazon as a company and its dominant position in the e-commerce industry Founded by Jeff Bezos in 1994, Amazon is a multinational technology company that started as an online marketplace for books and has since expanded to become one of the world’s largest and most influential companies. It is headquartered in Seattle, Washington, and offers customers a vast array of products and services worldwide through various online marketplaces in different countries, including the United States, the United Kingdom, Germany, France, and more. What sets Amazon apart from other e-commer ..read more

A brief explanation of artificial intelligence technology Artificial intelligence (AI) primarily concentrates on prediction, encompassing a wide range of algorithms beyond mere task automation. It can even be applied to automate writing processes. The essence of artificial intelligence lies in its ability to learn from numbers and make accurate predictions. This holds for large language models, which serve as word prediction engines at their core. However, there are cases where the predicted word may not align with factual accuracy for a specific question. Despite this, subsequent predictions ..read more

Data management and artificial intelligence (AI) are rapidly evolving fields that play crucial roles in shaping the future of technology. Behind these advancements are visionary leaders who possess extensive knowledge and expertise in harnessing data for insights and leveraging AI for transformative solutions. In this article, I highlight 10 influential figures in the data management and AI space, showcasing their accomplishments and contributions to the industry. Barr Moses: Barr Moses is a prominent figure in the data management field. With a background in computer science and economics, sh ..read more