Many ask how the real-time marketing Consent Center works and differs from the subscription center in outbound marketing. This post will discuss the difference between the two in Microsoft Dynamics 365 Marketing. For more information about the real-time marketing Consent Center, check Microsoft support content in the link. How Real-time Marketing Consent Center works To simplify, the difference between the consent center and the subscription center is mainly the scope. Therefore, I think we can start by trying to define each one. Subscription Center A subscription Center is a list or more of ..read more

In Dynamics 365 Marketing, managing subscription lists is vital for successful implementation. This post will explain how to remove contacts from a subscription list using Power Automate. To learn more about Dynamics 365 Marketing subscription lists, check Microsoft documentation. For more information, adding contacts to a subscription list using Power Automate was explained in a previous post. Subscription list I will be posting in the future to explain what a subscription list is and how it differs from the new marketing segments and the legacy marketing lists. In general, a client can have ..read more

I covered the new D365 Marketing segmentation in a previous post and explained the importance of Segmentation as an essential component of many marketing journeys. In this post, I will explain what I think of the new D365 Marketing segmentation and its usefulness. For more information about the Dynamics 365 segmentation, check Microsoft’s post. The new D365 Marketing segmentation is still in preview At the time of writing this post, the new D365 Marketing segmentation is still in preview. However, I think overall; my opinion will remain the same after it becomes publicly available. In general ..read more

Segmentation, in many cases, is the starting point for many marketing activities. The new Dynamics 365 Marketing segmentation is available in Real-Time marketing for preview only at the time of writing this post. For more information about the Dynamics 365 segmentation, check Microsoft’s post. Segmentation for Real-Time Marketing We all knew the importance of Segmentation to marketing solutions in general, as it is the starting point for our Customer Journeys. However, we should mention that in Real-Time marketing, we can start from either the segment or using a tiger. Real-Time Marketing jo ..read more

The College of Physicians and Surgeons of Ontario (CPSO) regulates the practice of medicine in Ontario, and all practising physicians in the province are required to be members. The role of CPSO and its authority and powers are set out in the Regulated Health Professions Act (RHPA), the Health Professions Procedural Code under the RHPA, and the Medicine Act. About CPSO For more than 150 years, CPSO has worked with medical professionals at every stage of their careers, from residents in training to independent practitioners. Today, with just over 400 employees, CPSO works to fulfil its mandat ..read more

The Industry Accelerator Summit will take place on 27th October 2022  focused on sharing how to deliver industry solutions for Healthcare, Education, Financial Services, Banking, Retail, Manufacturing, Public Sector and Non-Profit.  At Dynamics 365, we discussed the industry accelerators in previous posts; for more information check our link. Industry Accelerator Summit Industry Accelerator Summit Agenda Until this time, the agenda of the Industry Accelerator Summit isn’t final. However, the topics covered in the event cover the following. Accelerate digital transformation in Fina ..read more

The Industry Accelerator Summit will take place on 27th October 2022  focused on sharing how to deliver industry solutions for Healthcare, Education, Financial Services, Banking, Retail, Manufacturing, Public Sector and Non-Profit.  At Dynamics 365, we discussed the industry accelerators in previous posts; for more information check our link. Industry Accelerator Summit Industry Accelerator Summit Agenda Until this time, the agenda of the Industry Accelerator Summit isn’t final. However, the topics covered in the event cover the following. Accelerate digital transformation in Fina ..read more

Recently, in Dynamics 365 Marketing, we can Create content blocks from the email editor directly. This is a great feature that allows marketing users to create reusable elements and sections knowing how these elements will look precisely in the marketing email. For more information about content blocks, check Microsoft documentation. Also, to understand how Microsoft is continuously developing the email editor, check our previous post. Types of content blocks. To create content blocks, we need to understand that there are two types of these containers depending on the elements it holds; both a ..read more

Dynamics 365 Marketing compliance is essential for the clients to commercially communicate with their target audience while following the governing laws and regulations, such as GDPR in Europe or CASL in Canada. To manage Dynamics 365 Marketing Compliance, you can review Microsoft documentation. Dynamics 365 Marketing Compliance Settings To control and manage Dynamics 365 Marketing Compliance, you need to access marketing settings from the app selector on the bottom left of the browser. Then, under the Customer Engagement section, select Compliance. From the compliance page, we can manage th ..read more

Acquiring a phone number is essential in sending SMS from D365 Marketing. Three D365 Real-Time marketing SMS phone number types are available for us to use. We discussed adding a phone number in Dynamics 365 Real-Time Marketing in a previous post. In the Dynamics 365 Marketing SMS Providers post, we covered how to add a phone number and the supported types. D365 Real-Time marketing SMS phone number types Geo (10DLC, Long code) Shortcode Toll-Free Both TeleSign and Twilio offer all the SMS phone number types supported with D365. This post will discuss the difference between each type and hel ..read more