What is peak season?  Before we get into the cure, let’s look at the diagnosis. Peak season, busy season – whatever you want to call it, most hospitality businesses have one (or more), though it may differ depending on your property type, location and business goals.  ..read more

September 1st is National Hotel Employee Day, a day where we take the time to honor and celebrate the hardworking individuals at the beating heart of the hospitality industry.  ..read more

What is the retail value chain?  The retail value chain is a series of activities or processes that a company performs to deliver a product or a service to a consumer. This includes every stop from the initial concept of whatever the product might be, all the way through to post-purchase support.  ..read more

10 tips to get the best out of your cloud-native PMS  This list will help you make the most of a cloud-native PMS, helping to ensure you get the timesaving and revenue boost that your business deserves.  ..read more

What is a hotel budget? A hotel budget is essentially your financial roadmap, aligning with your hotel’s strategic goals to guide how you’ll spend and generate money throughout a specific period (typically a fiscal year). It’s not just a tool for the finance department; it influences decision-making across all levels of your operation and determines how resources are allocated during the budgeted timeframe ..read more

Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance guest satisfaction by offering more ways to enjoy their stay. Over time, they also increase the average daily spend by encouraging guests to spend more within the hotel rather than seeking activities elsewhere. It’s a win-win for everyone ..read more

What is a contact-free hotel? A contact-free hotel uses technology to streamline the guest experience, reducing the need for face-to-face interactions. The goal is to provide a seamless and efficient stay, catering to the growing preference for self-service.  ..read more

What are rack rates in hotels? Rack rates are essentially the starting point for a hotel room’s pricing — think of it as the highest price before any discounts or special promotions kick in. Sometimes you'll hear it called the walk-in rate or retail rate. This is the baseline from which you begin any rate negotiations or apply discounts.  ..read more

Hackers in hospitality Lately, the hospitality industry has seen a worrying uptick in cyberattacks. In fact, according to the 2023 Hospitality Threat Landscape report by Trustwave, a staggering 31% of hospitality organizations reported a data breach last year. In 2024, we wouldn’t be surprised if that number is even higher ..read more

The rise of RevPAM The podcast covered plenty of fertile ground, and we didn’t want any non-German speakers to miss out. So here are the top six takeaways from their insightful conversation, handily translated into English ..read more