Recently, Andy Murray joined the inaugural episode of the Market Performance Group podcast to discuss the impact of retail media networks and how the suppliers and retailers can navigate this emerging space. Andy shared this conversion with Bryan Gildenberg, Founder and CEO of Confluencer Commerce, and Larissa Dannenberg, Vice President at Marketing Performance Group. Explore the highlights below to hear the questions being posed by top thought-leaders and the insight Andy provides from decades of experience in retail and countless conversations with leaders driving innovation in Retail Media ..read more

In this episode, Andy is joined by Simon Hathaway, Group Managing Director of EMEA at Outform. Simon has decades of experience in retail, with a deep understanding of the digitization of the industry and a proven track record in building businesses, transforming capability, and growing reputation. Their conversation explores the increasingly digitized retail space, differing views on mobile devices in-store, the relationship between retail technology and CX, and much more. Check out the highlights below! Andy: How do you view the current landscape of physical retail space? Simon: I think it's ..read more

In this episode of It’s a Customer’s World podcast, Andy Murray is joined by  industry expert, John Sheehy. John has over 30 years of experience  in media and technology and recently served as Global Brand President for Starcom Worldwide. Andy and John discuss how the emergence of retail media networks will shape the media industry of the future, and share advice to graduating seniors. Check out the highlights below! Andy: How would you characterize the change we are seeing in media today? John: I think agility matters most now, understanding who your core customers are, what they wa ..read more

  In this episode of It's a Customer's World, Andy is joined by long-time industry leader, Bryan Gildenberg. Bryan has decades of experience in CPG and e-commerce.  Most recently Brian was the SVP of Commerce at OmniCom Commerce Group. Today he leads his own firm,  Confluencer Commerce , a company dedicated to helping companies navigate the confluence of #Retail (#ecommerce, #omnichannel and #brickandmortar ).  Their conversation focused on the ever-changing retail landscape and explores the promise and reality of retail media networks. Explore the highlights below! Andy: W ..read more

In the latest episode of It's a Customer's World podcast, Andy Murray was joined by Jeff Bustos, VP of Commerce and Measurement at the Interactive Advertising Bureau, to discuss their journey to develop standards and definitions in an evolving retail media space. Their conversation addresses numerous challenges the retail media industry is facing today, and how collaboration can lead to a brighter future. Jeff has spent over a decade in the media space at leading companies like GroupM and now is working to move the entire industry forward with the Interactive Advertising Bureau.  Explore ..read more

Highlights from Laura Phillips on Sustainability, Retail Leadership, and Answers to Student’s Burning Questions Andy Murray recently sat down with Former SVP at Walmart, Laura Phillips. Laura has extensive retail experience in senior roles across Merchandising, Sustainability, Sourcing and Operations.   Laura’s approach to driving change and innovation was built on the belief we can be better together and operated from a collaboration-oriented mindset that turned both associates and suppliers into co-creators of change.  In this episode of It's a Customer's Wolrd, Andy also pose ..read more

The Importance of Optimizing the Digital Shelf to enhance Retail Media performance.    I  was recently joined by Eric Howerton, Founder and Chief Growth Officer of Whyte Spyder for the latest episode of the "It's a Customer's World" podcast. Before mastering the digital shelf, Eric found his passion for storytelling as the publisher of an outdoor magazine highlighting the beauty of Northwest Arkansas. He would later leverage his gift of storytelling to help brands navigate the e-commerce space over a decade ago by founding Whyte Spyder. Since then, Whyte Spyder has seen rapid gr ..read more

How would your organization rate if it were measured not by how quickly innovative efforts can start, but how fast they can stop when it becomes obvious that it’s not adding value? At the heart of an adaptive, flexible, innovative mindset is Agile leadership.  In a recent episode of The bigQUEST Podcast, I had the pleasure of discussing multiple insights from the author and innovation leader Darrell Rigby. Darrell is a partner and director at Bain & Company in Boston, leading the firm’s Global Innovation and Agile practices.  In the episode, he shares boots-on-the-ground insights ..read more

Over the last six months I’ve been speaking with numerous leaders, from CEOs to Chief Customer Officers, as well as top thought leaders who are passionate about this journey of becoming more customer centric.   I’ve consistently observed leadership traits or principles that embody what it takes to make gains in the area of customer centricity. Some of these traits are methods, some mindsets, and some are motivation, and I’d like to share with you what I’ve learned. Read ahead and discover the 5 leadership principles that lead to measurable progress on becoming a customer centric lead ..read more

To successfully launch a Quest in the chaotic landscape we’re currently operating within, we need flexible mindsets and an agile framework. Since the industrial revolution, industry has become more and more reliant on left-brain thinking. In fact, creativity is often subtly discouraged since success is typically measured by left-brain achievements.  We need commitment and creativity. We need confident leadership. We need right brain thinking.  Are you too dependent on your left brain, looking at obstacles only through the lens of logical and analytical thinking? Is your right brain p ..read more