Inbenta Appoints Adam Rivera to Chief Legal Officer 
Inbenta Blog
by Clarisse Benjumea Saborido
1y ago
DALLAS – [June 14, 2023] – Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Adam Rivera to Chief Legal Officer. As Chief Legal Officer, Rivera will be responsible for leading Inbenta’s legal, compliance, and regulatory oversight.  Rivera joins Inbenta from DoorDash where he served as a senior privacy leader, heading a global privacy compliance team for the platform. Rivera also held the role of Head of Privacy, Americas at Refinitiv, later acquired by the London Stock Exchange Group (LSEG). Rivera has broad international le ..read more
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Does Your Chatbot Know the Difference Between a Noun and a Verb?
Inbenta Blog
by Clarisse Benjumea Saborido
1y ago
June 8, 2023 By Brett Petersen, Head of Global Operations @ Inbenta “I want to ship a book to France” “I want to book a ship to France” The exact same words used in a different order can have a dramatic impact on the meaning of a sentence. Human language is fraught with homonyms, or words with double meanings. While an average person can easily detect the meaning of words using context clues, the same cannot be said of all Chatbot technology designed to engage your customers. For example, can your Chatbot tell the difference between a noun and verb? The reality is that many Chatbots struggle t ..read more
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8 Must-Have Chatbot Features to Improve Customer Experience
Inbenta Blog
by Estelle Verani
2y ago
More than ever before, customers expect a near-immediate response to their questions and queries. In response to this, many businesses, healthcare providers, and more have turned to chatbots to provide a quick and efficient response. So much so that many customers will now expect to encounter a chatbot, with a staggering 80% of people have interacted with one at some point.  But when it comes to choosing the right chatbot for your site, what should you be looking for? There are a number of chatbot features that you should consider that will keep your customers happy while also giving you ..read more
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Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)
Inbenta Blog
by Estelle Verani
2y ago
There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Artificial intelligence (AI), Neuro-Symbolic AI, and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices.  In recent years, virtual assistants and AI-powered conversational chatbots have taken the center stage, popping up in hospitals, labs, pharmacies, and even nursing homes. And for good reason. In the age of digital customer experience, customers expect fast and convenient ..read more
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Time-To-Market of Conversational AI: Are Chatbots Worth it?
Inbenta Blog
by Helena Franco
2y ago
Content – Why Do Some Conversational AI Projects Take Too Long to Launch – Why Do Machine Learning Chatbots Fail? – Zero-Training AI: How to Quickly Launch a Chatbot – So… Are Chatbots Effective Enough? One of the first questions that arises when envisioning a new conversational AI project is how much time it’s going to take to have it up and running.  Some underestimate implementation times when it comes to chatbot solutions, but also, the time needed to achieve good results. Although return on investment (ROI) is always a key metric, if your project takes months or a year to be complet ..read more
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How Can eCommerce Leverage Search to Increase Revenue?
Inbenta Blog
by Estelle Verani
2y ago
More than a million digital retail transactions happen every day. The impact of e-commerce is far and wide, rippling from small businesses to global enterprises. Online marketplaces have been on the rise since the mid-1990s with the launch of well-known sites like Amazon, Alibaba, and many more. Today, we know that there are at least 2.14 billion digital buyers, which represents 27.6% of the 7.74 billion global population. From electronics to food items, people buy everything online. As more and more consumers are resorting to purchasing goods via online outlets, eCommerce websites are looking ..read more
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Boost Enrollments and Enhance the Learning Experience with AI and an Education Chatbot
Inbenta Blog
by Estelle Verani
2y ago
With a new school year, comes new challenges. As you may have noticed, competition has been increasing over the past few years between training courses in digital marketing, design, programming, and so on.  The programs are becoming more and more exhaustive, the teachers more qualified and recognized. You think you have all the necessary ingredients for your school to be successful, but it is more and more difficult to stand out among the crowd!  That’s where chatbots come in, the latest tool to revolutionize the educational sector. If you work for a business school or a digital sch ..read more
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5 Ways Businesses Can Save Costs by Automating Customer Support
Inbenta Blog
by Helena Franco
2y ago
Key Takeaways: During the pandemic, 53% of customers have made calls/emails to the company as much as 9 times to address their concerns. Automating customer support can reduce business costs by up to 40%. 88% of customers expect businesses to have a self-service channel. “Hi there. How can I help you today? Please select the most relevant option for me to assist you with!” You select the most suitable option and get directed to a page with the solution to your problem. Still not satisfied? Go ahead and start a live chat session with a human agent ready to solve your complex issue. You’ve al ..read more
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6 Effective Ways to Reduce High Call Volume in Your Call Center (2022)
Inbenta Blog
by Estelle Verani
2y ago
A call center experiencing higher than average call volume is stressful. Think about it: endless phone ringing, long call queues, frustrated customers, and anxious staff. All this is enough to cause call agent demotivation, high error margins, and low customer satisfaction. High call volume happens when your call center is receiving more calls than it can accommodate over a sustained period of time. Typically, high call volume occurs when you experience a 10% increase from the regular amount of calls received. Whether this is a seasonal issue or happens regularly, high call volumes can put un ..read more
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Inbenta Profiled in Conversational AI “Hot Vendor” report by Aragon Research
Inbenta Blog
by Alexis Zarour
2y ago
Inbenta is happy to report that the company has been included in the “Hot Vendors” profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. (July 2022). The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market. Natural language is the mode of communication that unites all humans. Inbenta’s Neuro-Symbolic AI and Natural Language Processing technology automates customer interactions, improves customer satisfaction and brand loyalty and offers a far superior user experienc ..read more
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