in2tel
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Welcome to in2tel News & Blog page, our official blog and your home for everything telecoms - including all the latest on company and industry news.
in2tel
1M ago
Phone Number, Application, and Call Features
A Phone System For Just One User
Finding a phone solution when you’re self-employed or a small business can be hard. We’ve made our one-user phone solution simple and affordable.
You’ll gain a business phone number, an application, and call features including voicemail, recording, and forwarding.
Get Started
Never Miss an Important Call Again
You can quickly change the order in which incoming calls are received allowing you to be on the move without worrying.
You can choose a priority order for calls so that if they are missed by ..read more
in2tel
2M ago
In a significant achievement, in2tel proudly announces its status as the first Yeastar Certified SIP Trunk Provider in Ireland, and concurrently, a valued partner in the UK.
This alliance represents a pivotal moment in the realm of communication solutions, offering businesses the seamless integration of Yeastar’s state-of-the-art phone systems with in2tel’s carrier services.
As phone system providers, including Yeastar, transition to a Bring Your Own Carrier (BYoC) model, businesses gain unprecedented control over their communication solutions.
This forward-thinking approach empowers b ..read more
in2tel
5M ago
When it comes to customer service, phone calls are still an essential part of the equation. That’s why your business must have a professional voicemail greeting set up. Despite the popularity of email and social media customer service, phone calls remain crucial for customers to contact you.
But what should you say in your recording? In this article, we’ll cover everything you need to know about crafting a great greeting. We’ll explain why having a voicemail greeting is essential, what makes an excellent one, and provide you with seven examples of business voicemail greetings to get you start ..read more
in2tel
5M ago
If you run a business that relies on customer service, you know how important it is to ensure your customers can get the assistance they need quickly and efficiently. One way to achieve this is by using call queuing. Call queuing allows callers to wait in line virtually until a customer service representative can assist them.
Call queuing is a system used by many businesses to manage incoming calls. It works by placing callers on hold until an agent can assist them. Call queues help to ensure customer calls are picked up, prevent frustration, and ensure everyone receives the assistance they n ..read more
in2tel
7M ago
In today’s fast-paced business world, managing high call volumes efficiently is essential for providing top-notch customer support. A seamless and responsive communication system can make all the difference in keeping customers satisfied and your team productive.
In this blog post, we’ll explore powerful tools that can help you effectively identify and manage high call volumes.
How to Identify High Call Volumes
Before we delve deeper into the tools for managing high call volumes, it’s essential to understand how to identify when you’re experiencing a surge in call traffic. Being proacti ..read more
in2tel
7M ago
in2tel finalises the migration of its final interconnect to Voice over Internet Protocol (VoIP) technology. This move marks a significant milestone for the company, underlining its commitment to innovation, seamless communication, and enhanced services for its business customers.
An interconnection is the link between our network and another carrier’s network. Interconnections allow for a greater service area, lower calling costs and increased reliability.
We now have VoIP interconnects established with most of Ireland’s major phone networks. Shortly, we aim to have these with every major netw ..read more
in2tel
8M ago
[Virginia, 31/07/23] – in2tel, a leading Irish telecom company, is thrilled to announce a major milestone in its journey of success and growth. After a strategic decision last year to expand its operations, in2tel has achieved remarkable success by obtaining licenses to operate in multiple European countries.
The ISDN Switch-Off
The telecom industry is undergoing a significant transformation, with many countries phasing out ISDN (Integrated Services Digital Network) services in favour of more advanced technologies. The ISDN switch-off has become a driving force behind the company’s decision t ..read more
in2tel
10M ago
You may be aware of the recent hacking that targeted Irish telecom companies last Friday. This well-coordinated and significant assault served as a stark reminder of the evolving cyber threats we face.
Thankfully, our robust security measures ensured that customers on our network remained unaffected. Whilst third-party, on-premises PBXs appeared to have been breached, the in2tel network minimised their effectiveness by blocking and restricting any exposure to fraudulent calls.
Partner Advisory on Security
Cyber threats are ever-changing and, as such, require constant vigilance. This is especi ..read more
in2tel
10M ago
Table of Contents
The Many Faces of Voice-to-Text in Business
How Voice-to-Text Changes Contact Centres
Exploring the Practical Uses in Businesses
Future Trends with Voice-to-Text
Thinking about Jobs and Ethics
Laws and Regulations around AI Tools
Strategic Adoption of Voice-to-Text
Conclusion: The Future of Voice-to-Text in Business and Contact Centres
About in2tel
You’ve heard about artificial intelligence in the contact centre, but have you heard about Voice-to-Text technology? Also known as speech recognition, it is a game-changer for customer service. It turns spoken words into writt ..read more
in2tel
10M ago
Table of Contents
The Rise of AI in Customer Service
Benefits of AI in the Contact Centre
Challenges and Opportunities in Contact Centre AI
The Future of Contact Centre AI
About in2tel
Artificial Intelligence (AI) is transforming most industries, including the contact centre. It’s providing businesses with more advanced streams of data that can be used to hone strategies, tools and analysis.
According to Aberdeen, one of the biggest challenges contact centres face is insufficient data. This is where AI systems are looking to assist. Companies now use AI to record, analyse and even predict ..read more