Learn proven simple tactics to deliver more customer value. It includes 'stopping the stupid' and using OKRs to focus on high-impact tasks that accelerate business results. The post Stopping the Stupid: Leveraging OKRs For Better CX Results appeared first on Doing CX Right ..read more

Ever feel like you're losing customers as fast as you gain them? Wondering how to stop this 'leaky bucket' scenario? Listen to Stacy Sherman and guest Dave Seaton as they explain the DARMA™ method --a proven approach to effectively turn one-time buyers into loyal fans. You'll gain practical strategies that help prevent churn and enhance customer retention for scaleable growth. Listen to podcast now. The post Improving Customer Service and Retention – The DARMA™ Method appeared first on Doing CX Right ..read more

Learn how to apply Simon Sinek's 8 minute rule for enhancing connections, relationships, workforce culture, and customer loyalty. The post Do You Have 8 Minutes? appeared first on Doing CX Right ..read more

Stacy Sherman and Dr. Dr. Monica Amadio explain how academia influences customer experience and ways entrepreneurs can adopt effective customer service strategies on a budget. Listen to Doing CX Right Podcast now. The post Affordable Customer Service Strategies: Classroom to Startup Business appeared first on Doing CX Right ..read more

Stacy Sherman and Jon Picoult discuss how to boost ROI and customer loyalty by creating experiences that strengthen emotional bonds and turn clients into advocates. Listen to the Doing CX Right podcast now. The post Customer Loyalty: From Impressed to Obsessed For ROI Growth appeared first on Doing CX Right ..read more

Stacy Sherman and featured guest, Lior Arussy, discuss cutting-edge customer service strategies for converting dissatisfied clients into dedicated brand promoters. Listen to the Doing CX Right podcast now. The post Generative AI Insight: Navigating the Future of Customer Service appeared first on Doing CX Right ..read more

Stacy Sherman and featured guest, Andy MacMillan, explain why and how to leverage user testing to maximize customer empathy and business growth. Listen to the Doing CX Right Podcast now. The post User Testing for Elevated Customer Service and Brand Experiences appeared first on Doing CX Right ..read more

Stacy Sherman and featured guest, Laurie Guest, explain the damaging ripple effects of "service fatigue" across the customer journey & how a "10 Cent Decision" can be your game changer. Listen to the Doing CX Right podcast now. The post Customer Service Fatigue – How To Prevent and Stop It appeared first on Doing CX Right ..read more

Stacy Sherman and Andy Molinsky, Professor at Brandeis University’s International Business School, explain why cultural intelligence is not just a moral imperative but a strategic necessity for business success and crisis management. Listen to Doing CX Right podcast now. The post Cultural Intelligence: Improving Customer Service and Relationships appeared first on Doing CX Right ..read more

Stacy Sherman and featured guest, Jeremy Hyde, explain how companies can find the sweet spot between competitive price and top-notch service delivery. Uncover the keys to driving customer value perception on Doing CX Right podcast Episode 123. The post The Great Debate: Price Vs. Customer Service in Securing Brand Loyalty appeared first on Doing CX Right ..read more