Business intelligence (BI) has been crucial for data-driven decision-making for decades. But quick evolution of artificial intelligence (AI) is set to take BI to the next level.   In this blog, I will talk about the crucial convergence of BI and AI. A transformation that holds the key to unlocking immense value through data. As a technology leader, it’s vital for you to grasp how AI in business intelligence is reshaping.  Let’s get started!  The Evolution of Business Intelligence Business intelligence refers to the processes, tools, and techniques organizations use to coll ..read more

Delivering student experiences in AI economy Recognizing the increasing importance of lifelong learning and workforce development, institutions should offer professional graduate and executive education programs centered around the needs of the students. To identify the most relevant topics and areas of learning for both employers and employees, collaboration with industry experts and adopting a technology solution can provide invaluable insights into emerging trends and required skillsets. In this AI-driven economy, it is imperative to ensure that attending students feel acknowledged and appr ..read more

Switching from your old-fashioned Dynamics on-premises system to Dynamics 365 Business Central can help your business move forward in today’s digital world. Moving to a modern, cloud-based platform means you can grow more easily, make things run smoother, and make customers happier. You’ll also save money on software in the long run and won’t need to depend on IT as much. Plus, you’ll be able to use cool tools like predictive analytics, AI, and data visualizations to make your business even better. Connect your business, like never before with Business Central Microsoft Dynamics 365 Business ..read more

AI Customer Service In the contemporary business landscape, customer experience (CX) has emerged as a critical factor in fostering customer loyalty and patronage. As highlighted, customers increasingly demand superior service and support as an integral part of their ongoing relationship with a brand or company. This sentiment is particularly pronounced in industries such as telecommunications, where just a small fraction of decision-makers prioritizes CX improvement. Customer Experience is at the Forefront Given this context, companies are intensifying their efforts to enhance CX to meet evol ..read more

Every company today faces a critical need to incorporate artificial intelligence (AI) into their operations to thrive in the modern business landscape. However, the adoption of AI has been largely out of reach for many businesses until now. The high implementation costs, coupled with a shortage of data scientists and incomplete data, have posed significant challenges for all but a select few companies. Transforming Customer Engagement with AI AI presents a transformative opportunity for businesses to revolutionize customer engagement. Imagine capturing real-time signals from various touchpoin ..read more

As technology continues to advance, computers and smartphones are not only becoming smaller and smarter but also more affordable. This has led to a proliferation of smart devices, contributing to a vast amount of business data that fuels machine learning. The Internet of Things (IoT) encompasses a diverse array of digitally connected devices, including household items like toasters and toothbrushes, as well as more complex systems like thermostats and cars. These devices are now interconnected, communicating with each other and with businesses and consumers alike. With an estimated 6 billion ..read more

In today’s digital age, providing consistent and reliable customer service across various communication channels is paramount for building trust and fostering long-term loyalty. Whether a customer reaches out via social media or email, they should receive the same high-quality service experience. This accessibility not only demonstrates a commitment to meeting customer needs but also plays a crucial role in strengthening the customer-business relationship. One of the greatest challenges faced by customer support teams is managing multiple systems and platforms. This often leads to inefficienc ..read more

K12 and higher education institutions are undergoing significant transformations in their operational methods and engagement with various stakeholders, including students, parents, alumni, employers, and faculty. The increasing demand for personalized and immediate services from higher education clients has prompted proactive universities to adopt customer relationship management (CRM) systems to effectively meet these expectations. But first, what exactly are higher education and K12 software systems? CRM systems are software applications designed to automate and manage communications with p ..read more

The insurance industry has reached an inflection point. With troves of data becoming available, carriers now have an unprecedented opportunity to extract powerful insights using advanced analytics techniques.  Predictive analytics, in particular, is poised to become a game-changer. As we move towards 2024, next-generation predictive solutions will likely transform how insurers understand risk, engage customers, detect fraud, and make strategic decisions.  However, to tap into the full potential of predictive analytics in insurance, insurers need to have a solid roadmap. This article ..read more

The insurance sector is undergoing massive disruption – new competitors, regulations, technologies, and customer expectations are fueling rapid evolution. To thrive amidst this volatility, insurers must become truly data-driven organizations. Their ability to harness data and extract powerful insights will determine competitive positioning.  However, most insurance data landscapes today have critical gaps:  Data is trapped in siloes across policy admin systems, claims systems, and channel apps.  Rigid, on-premise infrastructure that can’t scale cost-efficiently.  Manual a ..read more