Customers are the core focus of the business. They are the reason companies spend a substantial amount of time trying to understand their needs and how to fulfill them. Customer feedback tools play a significant role in identifying customer needs. They are the insights that indicate how a customer feels about your brand. Customer feedback […] The post Methods of Gathering Customer Feedback appeared first on Tatvam ..read more

There is a lot that goes into ensuring passenger satisfaction in the airline industry. An airline pain index published in 2019, shows top reasons a passenger will never fly on a particular airline again.?? Lost luggage, hidden fees, flight cancellations, unfriendly crews and dirty restrooms top the list.? Booking, check-in, the boarding experience, inflight entertainment and […] The post Defining Passenger Experience: Customer Satisfaction in the Aviation Industry appeared first on Tatvam ..read more

Industry statistics show that companies who focus on passenger experience perform better. They experience 4-8 per cent higher revenue drive than other companies. The aviation industry must prioritize improving the passenger experience. It requires an in-depth analysis and understanding of passenger perceptions. The focus should be on the airline, airport and the entire community. The […] The post How Can the Aviation Industry Improve Passenger Experience? appeared first on Tatvam ..read more

How top visitor attractions are using Tatvam during the COVID-19 pandemic to receive important alerts, measure guest sentiment and ensure a safe and enjoyable guest experience. The Challenge of COVID-19 Its no secret that this has been the toughest year on record for the global attractions industry. With the emergence of the COVID-19 pandemic, attractions […] The post Ensuring Safety: Tracking Important Topics, Acting Fast, and Measuring Results appeared first on Tatvam ..read more

Industry estimates show that there are over 2.5 billion gamers worldwide. 2.2 billion of those gamers utilize smart devices to access different gaming platforms. With so many gamers around the world, revenue from the PC gaming market brought in $37 billion in the US alone. Video games reach a wide demographic around the world. 28% […] The post Complete Guide on Community Management For Gaming appeared first on Tatvam ..read more

The gaming community continues to grow every single year. By the end of 2020, the online games segment is expected to generate more than $18 million in revenue. Experts put the annual growth rate at 0.9%. User penetration could hit the 13.8% mark by 2025. From the statistics, it is clear to see that online […] The post 5 Major Challenges of a Community Manager appeared first on Tatvam ..read more

Most industry leaders are known to collect surveys, develop marketing strategies, and frequently collect customer feedback, but how well do they listen to their customers? In today?s world, customers have developed a diverse and unique voice throughout their customer journey. It?s impossible for brands to leverage experience if they are not putting every word the […] The post Voice of the Customer Best Practices appeared first on Tatvam ..read more

The gaming industry is an ever-growing community. It’s composed of online members that come together to exchange ideas about the games they love. Most gaming communities start small and have just a few members who create a forum. But over time, the word spreads across the internet, and they grow in numbers to form a […] The post Community Management Tools to Help the Video Game Industry appeared first on Tatvam ..read more

So much has changed on what defines customer loyalty today. Unlike in the past, where price and product could keep a customer returning to your business, client retention is now more about customer experience. Customers want a brand that listens, understands, and responds to their needs. They want a business that upholds their values and […] The post Customer Experience Management Strategy and Marketing appeared first on Tatvam ..read more

If you are a business, dealing with thousands of customers, a reliable sentiment analysis tool can help you analyze and optimize customers? opinions. The opinions you collect can help with market research, product development, and reputation management. What is Sentiment Analysis? Sentiment analysis is the identification and interpretation of emotions by analyzing text feedback. Sentiment […] The post Sentiment Analysis – Positive, Negative and Neutral appeared first on Tatvam ..read more