March 2021 by Richard Lee In this blog I talk about Disaster Recovery. So just what is Disaster Recovery? It is the capability to be able to recover a company's technology operations from Disaster. Types of Disasters There are many and varied types of disasters. Essentially any event that has the effect of destroying or losing data or even preventing normal IT operations at an installation is called a disaster. Some examples are: user error causing data loss, fire, earthquake, flood, theft, equipment/network failure, malware, ransomware and sabotage. Difference between Backup and Disaster Reco ..read more

February 2021 by Richard Lee Today technology has become an essential and integrated part of most businesses. So how does one get the most from technology and importantly support for that technology when things don't work? There are a number of options open to business owners around how best to manage the technology. By manage I mean the correct implementation, operation and maintenance to ensure ongoing reliable service. What then are the alternatives? - have your own staff manage technology - call for external IT Support when something goes wrong - hire your own IT administrator - use our se ..read more

January 2021 by Richard Lee Many businesses are connected to the internet. However what would that mean when and if your internet services goes down? There could be significant disruption to business. You might not be able to read/reply emails, the accounting system is not accessible, productivity of workers drops. Other consequences may be loss of customers, good will and worst still the outage costs you a lot of money. Quick solution if you've got a smartphone with data and laptop is to configure your smartphone as a WiFi hotspot. Then connect to your smartphone wirelessly on your laptop com ..read more

March 2016 updated November 2020 by Richard Lee This is a procedure that may need to be done whenever we are upgrading a computer system. Invariably we would have a cache of useful files on the old computer that needs to go onto the new computer. The blog is focused on transferring user data only. I discuss only high level steps just to give an overview of whats required. ( For specific steps you can search other blogs on Bing or Google ) It is presumed that the new computer comes with its own updated operating system. Data that typically needs to be migrated include: ⦁ spreadsheets ⦁ document ..read more

November 2020 by Richard Lee Its already been 8 months since our government mandated that workers must work from home where feasible due to Covid-19. This blog compares the pros and cons to working remotely. It had already been on the cards for some time. However many businesses were adopting a "wait and see" approach to this option. Covid had more or less accelerated the adoption of work from home. Pros to Remote working include: - no travel time required - frees up working space and other resources ( food, water, electricity ) at work - can work from practically anywhere with internet access ..read more

by Richard Lee September 2020 Are you a business owner and wondering what you can do to save money on your IT spend? I'll talk about some obvious ways to do this and some less obvious ways. The savings can be immediate or may be apparent after years of usage. Other savings are from preventative measures. Are your computer more than 4 years old? Are they still working well and with no significant issues that affect performance, security and reliability. If so fine and there's no need to do anything. However if thats not the case or you've already spent some money with upgrades, support even rep ..read more

July 2020 by Richard Lee In this blog I talk about Slow Internet and what you could do to improve outcomes. There are a number of factors that may affect why you're experiencing slow internet. By "slow" I mean that its normally faster than what you've been experiencing. So here are some factors that will discuss that may be the cause of slow internet. There are a number of good internet speed tests out there. I'd usually recommend Ookla although there are others too from likes of Telstra and iiNet. Notice that the speed of the ADSL/NBN connection is normally assymetric. ie the upload speed is ..read more

June 2020 by Richard Lee I.T. plays a major role in many businesses today. So what happens when things don't work as they should? Well you can wait until your business comes to a complete stop before doing anything or you can take proactive action to ensure things are working smoothly. The first is called reactive support and the other is being proactive. Being proactive is always preferable. This means that you're taking steps to ensure that systems are working optimally and any issues are addressed before they can spike to become crippling problems. You could hire an I.T. Expert or you can h ..read more

June 2020 by Richard Lee A Basic Home / Small Office Networking Solution In this blog, I'll be discussing how we can implement a simple networking solution for use at home or a small office . This solution would suit home users and small home offices as well. To implement this solution you would need to have some skills/knowledge/experience working with I.T. gear. However even if you're not tech savvy or have the required skills/experience to set this up yourself, you can always get in contact and we can do this for you. In most cases it can be done remotely (by phone and remote connection to ..read more

April 2016 (updated May 2020) by Richard Lee Its Easy, Convenient and Widespread but is it Safe? Public Wi-Fi is being offered at many facilities including airports, coffee shops, hotels and shopping centres even the library. Whether you're using a laptop, a tablet or a smart phone to browse the web on Public Wi-Fi your information can be at risk. Cybercriminals often target these wireless networks. They don't even have to be within the premises offering the free internet service. They only need to be within reasonable range of the wireless router itself. These criminals can use something call ..read more