What is customer relationship management (CRM) and why is it so important in the logistics industry? CRM helps companies with a wide range of activities, from creating profiles on prospective customers and updating customer lists, to scheduling appointments, and managing communications between clients and businesses. 84% of companies claim that a CRM system is beneficial in determining the quality of leads. To put it simply, CRM is the use of technology to acquire, enhance, and retain customer relationships. Many companies are jumping on the CRM bandwagon, last year CRM usage increased from 56 ..read more

As we’ve mentioned previously, ocean freight is the most popular mode of transport when it comes to international trading, with 90% of products being shipped by ocean containers. It’s a very popular method of freight transportation because larger shipments can be imported or exported anywhere in the world. However, there are many challenges freight forwarders must overcome when dealing with ocean freight. There is software that you can incorporate into your operations to help you overcome these challenges, eliminate tedious tasks, and boost efficiency. This article will walk you through: What ..read more

Expedite, a verb used for the acceleration of a process is often used in the shipping industry to describe freight that arrives ahead of standard delivery times. While this process is more expensive than standard shipping, the wait time is significantly reduced. This is a viable option in a number of instances, such as a medical facility needing emergency supplies or a factory needing parts for a critical machine to maintain operations. Additionally, there is no limit to the number of goods you order. This article will act as your guide to understanding expedited shipping as a freight forwarde ..read more

Sea freight transport, or maritime transport, is the most common mode of transport in international trading. Since container shipping was introduced in 1956, it totally revolutionized the logistics industry and became a big contributor to globalization. Today, a whopping 90% of the goods traded are shipped by ocean via container shipping. We will cover some of the basics in this blog. Who’s involved in sea freight transport? What can be shipped using sea freight? Steps in sea freight transport When to choose sea freight shipping? How long does sea freight take? How much is shipping by sea? Wh ..read more

E-commerce is growing at a rapid rate and, among the top trends in cross-border e-commerce logistics, the whole traditional international freight forwarding industry is now facing serious price competition and market leader shifting crisis. Most corporates are urgently seeking the transformation of their business models to break through the bottleneck. How can freight forwarders not fall behind the trends while the number of traditional bulk shipments is decreasing and that of e-commerce deals is increasing? In order to stay competitive, it is essential to have a good understanding of the tren ..read more

Described as the ‘true architects’ of transport, traditional freight forwarders have rapidly evolved in recent years. Global pressures, common operational issues, and potential opportunities force freight forwarders to adopt new methods to stay relevant and compete in the market. Every year, we witness new trends that make this industry more exciting and efficient run. From automated vehicles to environmental efforts, we will take a look at some of the freight forwarding trends to look out for in the upcoming future. Digitalization Trends in Freight Forwarding As we’ve mentioned previously, go ..read more

The Freight Forwarding industry is currently in a chaotic mess, and most are worried about how the coronavirus epidemic has impacted the supply chain. Any previously planned out freight isn’t moving about as previously announced, the transactional volume is rising, and shippers aren’t capable of forecasting their way onwards. With this crazy moment in time, trying to gain a stable ground in real-time and the digital management of freight forwarding is being stressed in ways it’s never been.  Global trade is a massive industry that can be quite difficult to completely halt, especially sinc ..read more

Freight forwarders have plenty of responsibilities on their shoulders when it comes to transporting the goods of their clients across the seas in a timely and efficient manner. Transporting these goods is both the central source of their revenue and the extension of the companies proficiency to get the job done. It’s during these moments when you need to consider whether getting a freight forwarding insurance policy is beneficial to your business.   Most people would agree that having freight forwarding insurance on hold will be one of the smarter moves anyone could make. Ensuring you can ..read more

As there is a vast amount of offerings and vendors in the software market, determining the proper freight forwarding software for your freight forwarding business can be a formidable challenge. However, choosing the appropriate software is vital as this can streamline your operations and improve the productivity of your freight forwarding company. But, choosing the wrong software for your business can result in a loss of money, time, and resources. Freight forwarding is an industry that is filled with tons of challenges, and it can become very stressful to manage every single aspect at the sam ..read more

Ocean freight transport, or maritime transport, is the most common mode of transport in international trading. Since container shipping was introduced in 1956, it totally revolutionized the logistics industry and became a big contributor to globalization. Today, a whopping 90% of the goods traded are shipped by ocean via container shipping. So, let’s go through some of the basics: Who’s involved? Same as all types of freight transport, normally it involves seller (manufacturer), buyer (brands), ocean carriers, freight forwarders, custom brokerage, port authority, insurance providers. What Can ..read more