Maxicus Blog
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Maxicus, a KocharTech company, derives the name from our goal of Maximizing Customer Experience. We digitally transform business processes by designing innovative, scalable solutions using AI and ML technologies. We create effective one-to-one customer journeys, promote efficient back-office & tech support, enable virtual commerce, and offer best-in-class data annotation services.
Maxicus Blog
2M ago
Technology has made the world more connected than ever before. In a constantly evolving world, virtual shopping is one trend that’s been making waves and transforming the shopping experience. Imagine being able to explore products, have one-on-one engagements, ask questions, and make informed decisions, all from the comfort of your home. That’s the seamless experience of virtual shopping – a fusion of human touch and technological convenience.
In this blog, we’ll delve into virtual shopping and why you shouldn’t miss out on this exciting trend, where customer engagement meets the power of peop ..read more
Maxicus Blog
3M ago
The BPO industry is always changing; one new technology greatly affects how businesses work. Generative AI is not just a buzzword. It’s changing the way BPO companies do tasks. This makes it possible to do new things, work faster, and do a better job overall.
Understanding Generative AI
Before diving into the impact of Generative AI on the BPO industry, let’s first understand this revolutionary technology. Generative AI is a unique branch of AI that can generate new content, such as text, images, or even code. It achieves this impressive feat by learning from vast amounts of data. Generative A ..read more
Maxicus Blog
5M ago
In today’s fast-paced business environment, companies constantly seek ways to optimize operations and enhance customer service. One crucial aspect of achieving this goal is ensuring efficient back office support. Back office support services encompass various non-customer-facing tasks such as data entry, document management, payroll processing, etc.
In recent years, the Business Process Outsourcing (BPO) industry has played a crucial role in revolutionizing back office support services. This blog will explore how the BPO industry is reshaping the back office support system, its benefits ..read more
Maxicus Blog
6M ago
In today’s fast-paced digital landscape, e-commerce revenue generation is at the forefront of every online business. With the ever-increasing competition, exploring effective strategies to boost your revenue streams is crucial. E-commerce revenue models are the lifeblood of any online store, determining how money flows into your business. From subscription models to pay-per-click advertising and affiliate marketing, there are various avenues to explore. But what if there was a way to supercharge these revenue streams?
That’s where Business Process Outsourcing (BPO) comes into play. BPO service ..read more
Maxicus Blog
6M ago
Insurance is all about trust. When you pay your premiums, you trust that your insurer will be there for you when you need them the most. However, more than trust is required for the complex world of insurance. That’s where Document Verification Service in Insurance comes into play. In this comprehensive guide, we will explore the significant benefits of this service, how it can address your concerns, and why it’s a game-changer in the insurance industry.
The Pain of Traditional Verification
Before diving into the benefits of Document Verification Services in Insurance, let’s understand the pai ..read more
Maxicus Blog
7M ago
In the ever-evolving e-commerce landscape, customer service has emerged as a cornerstone for success. As we step into 2023, the role of customer support for e-commerce businesses becomes even more critical. In this comprehensive guide, we will explore e-commerce customer service best practices and explore strategies to improve customer service in e-commerce.
The Significance of Customer Support for E-commerce
In 2022, we witnessed a surge in e-commerce, with more businesses transitioning to online platforms. This trend has only accelerated in 2023. As a result, the competition in the e-commerc ..read more
Maxicus Blog
7M ago
In the dynamic realm of e-commerce, cart abandonment is a significant challenge faced by e-commerce and D2C players. The journey from a shopper adfaced by e-commerce and D2C playerseting the purchase can be complex and riddled with hurdles. Cart abandonment causes frustration for businesses and leaves potential revenue on the table.
In this comprehensive blog, we will navigate the intricacies of cart abandonment, explore its journey, analyze its factors, and present effective recovery strategies.
What is Cart Abandonment?
Imagine you’re shopping online. You get excited when you find stuff you ..read more
Maxicus Blog
9M ago
In today’s digital age, businesses are generating and collecting vast amounts of data on a daily basis. This data holds valuable insights that can drive decision-making, improve processes, and enhance customer experiences. However, raw data is often unstructured and lacks the necessary context for meaningful analysis. This is where data annotation comes into play. Data annotation involves labeling, tagging, or categorizing data to make it understandable and usable for machines.
In this blog post, we will explore the importance of data annotation for businesses and how it facilitates various ap ..read more
Maxicus Blog
11M ago
Customer experience is the backbone of any business, and in today’s competitive market, it has become more critical than ever to provide an exceptional customer experience. A good customer experience can make all the difference in retaining loyal customers and attracting new ones. Enhancing the customer experience has become a top priority for companies looking to stay ahead of the competition. From small startups to large corporations, everyone is focusing on improving customer service experience as it can lead to increased customer loyalty, higher revenue, and better brand reputation. But wi ..read more
Maxicus Blog
1y ago
The retail industry is going through a significant transformation, and video commerce is becoming increasingly important for retailers to stay competitive in today’s market. Video commerce, also known as v-commerce, is the use of videos to sell products and services online.
This includes everything from live streaming to pre-recorded product demos, and it is rapidly becoming a fundamental way for retailers to connect with customers and drive sales.
One of the main advantages of video commerce is that it allows retailers to create a more engaging and interactive shopping experience for customer ..read more