CommBox Telegram module allows you to connect your Instagram accounts, view your customer comments and reply to them from the unified inbox.   ..read more

Engage and support customers through the messenger app, integrated into the CommBox platform. Connect your AI bot to the messenger channel and automated interactions 24/7 ..read more

The CommBox REST API allows you to integrate and perform queries to CommBox systems. The API is based on REST principles. It supports GET, POST, and DELETE requests. Use a GET request to retrieve information from a resource and a POST to update an entity. DELETE removes an entity. After receiving your request, the API sends back an HTTP code as a response in JSON ..read more

This module allows automatic user authentication via Active Directory (LDAP), so representatives do not need to type another password while logging in to the system. It also supports “silent login” through Windows Authentication ..read more

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings.. The challenge in 2024? Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The biggest deterrent of AI is no longer a commitment to innovation, but rather strategic planning – or more accurately – knowing how to get started.  Here’s what I have learned as a past CPO and current CEO of one of the leading AI-based customer service and eng ..read more

One of the most valuable perks of attending industry events is gaining insight into the business strategies of similar companies. Especially when it comes to how they plan on leveraging this year’s biggest trend: AI in customer service.  November’s UK Engage Summit really delivered, with high-profile brands in attendance including Amazon, Vodaphone, Ralph Lauren and Ikea, as well as powerful, tech-savvy speakers, allowing attendees to get a feel for what 2024 has to offer.  Here are the top takeaways:  1. Even progressive brands struggle to take their chatbot to the next level w ..read more

In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. These AI-powered conversational agents are reshaping the very fabric of how companies engage with their customers. This article will embark on a comprehensive exploration of the profound impact that Generative AI Chatbots have on customer satisfaction. With a keen focus on their multifaceted capabiliti ..read more

In the realm of customer service, the integration of Artificial Intelligence (AI) has become increasingly prevalent, with generative AI chatbots playing a pivotal role in providing efficient and streamlined human-like support. Despite their growing popularity, lingering myths surrounding these AI-driven ‘machines’ might deter businesses from fully embracing their potential. In this article, we will explore and debunk common misconceptions about generative AI chatbots, shedding light on how they can positively impact customer satisfaction and revolutionize AI-powered support automation. Misconc ..read more

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot. There is very little doubt today that it revolutionizes the way companies, and customer support services interact with their customers. This article explores in detail the transformative impact of live chatbots on agent productivity and how they can serve as a cost-effective solution for any business wanting to take the full advantages of such innovativ ..read more

Takeaways: Unleashing ChatGPT’s Power for Customer Support Crafting Dynamic Conversations with ChatGPT Practical Steps for Chatbot Development and Integration Transforming Customer Service: A Strategic Approach with ChatGPT 1. The Evolution of Customer Interactions In such a rapidly changing landscape of customer service, businesses are continually working hard to find innovative ways to enhance customer interactions for better efficiency and pleasing experience. The rise of artificial intelligence (AI) has really paved the way for the integration of chatbots into customer service strategies ..read more