Did you know that the process analyst profession is one of the most valued today? Competition in the business environment demands more and more efficiency, cost reduction, greater transparency and control, and this need represents a great opportunity for process analysts. But how do you become a good process analyst? A good carpenter is one... The post Become a more valuable professional: take a BPMN 2.0 online course appeared first on HEFLO BPM ..read more

Do you need to start a project and don’t know how to organize it? Are you having difficulty creating an efficient action plan, integrates the team, establishes the necessary tasks, and achieves excellent results? Have you heard of the 5W2H method? Do you know what it is? The 5W2H method is one of the most... The post The 5W2H Method: learn how to create a simple action plan appeared first on HEFLO BPM ..read more

After you have created your workflows, do you have difficulty knowing if they are actually complete and optimized? In fact, this is a more common doubt than you might realize. That’s why we’ve created an easy-to-use workflow checklist. Just answer 8 questions to see if your process flows have been created properly. Now that you’ve... The post How to use a workflow checklist to improve your process flows appeared first on HEFLO BPM ..read more

CRM, ERP, BPM, BPA … There are so many business management tools a business can adopt that a lot of leaders and entrepreneurs are in doubt about which are the most important for their organizations. The truth is that only by looking at the specifics of your business – preferably with the help of a... The post Do you know what BPA tools are? Discover all of their advantages appeared first on HEFLO BPM ..read more

Ciranda Cultural  is a traditional Brazilian publishing company, with 18 years in the industry. Its focus is publications for children and young people and its goal is to make culture accessible to everyone through reading. The company believes that books have the power to teach, entertain and share adventures, dreams and emotions. For this, the... The post Success Story: Process mapping in a publishing company appeared first on HEFLO BPM ..read more

Many practitioners talk about the importance of performance management with KPIs and their use in organizations. But do they all even know what corporate performance management, the KPI concept and other important points in the implementation of this business management methodology are? It is clear that without mastering the concepts behind the theory, the practice... The post Implement corporate performance management in 7 steps appeared first on HEFLO BPM ..read more

When you think of a business, you should keep in mind one (or several) delivery to an end customer. Whoever has a restaurant, for example, delivers food dishes in a more or less sophisticated environment, according to their value proposition and positioning. An automobile factory supplies vehicles; an airline delivers a safe and agile trip... The post Process-based organization: the best way to generate value! appeared first on HEFLO BPM ..read more

Digital transformation has created many opportunities for companies. One is to be able to work together with other organizations, through the integration of processes. Partners, customers, suppliers and even competitors (in purchasing cooperatives, for example) can work together to achieve better results. To achieve these goals, there is a methodology called BPI – Business Process... The post What is BPI – Business Process Integration? Integrate processes between organizations appeared first on HEFLO BPM ..read more

Do you spend a lot of time on operational activities and the opportunities for new business and growth are relegated to the background? If you have identified with these situations it is time to get to know the BPO – Business Process Outsourcing – and deploy it in your business. In these posts, you will... The post What is BPO and How do you Implement it in Your Business? appeared first on HEFLO BPM ..read more

Who will do what in a lawsuit? It is not always easy to determine the roles of people involved in process activities. Often, when designing a process, we get lost in some detail and end up not clearly defining responsibilities. To facilitate this process of defining roles and responsibilities in an organization or in processes,... The post Understand what the RACI matrix is and how you can set it up appeared first on HEFLO BPM ..read more