A sales funnel is like a roadmap that helps salespeople turn curious shoppers into happy buyers. It’s a crucial tool for understanding and guiding customer behaviour.  A well-defined sales funnel has the potential to elevate deal success rates by an impressive 16%. In this article, we break down what a sales funnel is and why you need one in your sales strategy. Before we delve into the templates, let’s establish a foundational understanding: What exactly is a sales funnel? Table of Contents Understanding the Sales Funnel Why Do You Need a Sales Funnel Template? How To Create a Sales Fu ..read more

Prompt after prompt, we’ve witnessed the incredible rise of this ingenious tool that fuels automated interactions across various domains. From crafting visual content to curating social media posts, prompts have become the linchpin of generating ideas through conversations with artificial intelligence. They’re the secret sauce behind brainstorming sessions, the catalyst for creative marketing content, and the spark that ignites innovation. And now, with the introduction of our Smart AI block, the process is set to get even smoother. No more juggling multiple blocks or starting from square one ..read more

The landscape of modern customer interactions is continually evolving, and as a result, the role of customer service agents has become increasingly complex. Agents often find themselves navigating intricate and challenging scenarios, and this pressure may even result in potential burnout, impacting overall agent productivity. As a matter of fact, a study reveals that  86% of agents feel that they don’t have the resources or the authority to deal with customers effectively. To address these challenges and enhance customer support capabilities, real-time assistance for agents is more criti ..read more

Since shopping has been easier than ever since it is accessible with a click of a finger, the personal touch of in-person customer service often feels like a distant memory in the post-pandemic era, and the concept of live chat is the closest we’ve ever gotten to replicate the in-person experience.  The Lost Art of In-Person Customer Service Remember the days when you’d walk into a brick-and-mortar store, and a friendly customer service executive would welcome you with a warm smile, ready to assist with your every need? That personal touch and assurance that help was just a few steps away ..read more

Prompt writing has emerged as a transformative tool across various creative domains, be it content creation, image manipulation, music composition, or video production. Its widespread adoption is driven by its remarkable ability to enhance work efficiency and drastically reduce project timelines with LLM-powered solutions.  By generating insightful prompts, individuals and professionals alike are unlocking new levels of productivity and creativity in their endeavours. This trend signifies a fundamental shift in how we approach and accomplish tasks in today’s fast-paced digital landscape ..read more

Did you know that increasing customer retention rates by just 5% can boost profits by a remarkable 25% to 95%?  It’s a powerful statistic that underscores the immense value of trust in the world of business, much like in our personal lives. Trust is the cornerstone of any healthy relationship, whether it’s with a friend, a partner, or a customer. It’s the bedrock on which long-lasting connections are built. Think of trust as a currency of sorts, and your customers as the investors. To make this investment fruitful, you must adhere to principles of consistency, and honesty, as well as deli ..read more

If you’re involved in a customer facing role, you’ll often find yourself face-to-face (or voice-to-voice) with customers who are on the brink of a complaint or on the edge of dissatisfaction. But here’s the cool part: your ultimate skill in this particular situation is to de-escalate and save the day. The numbers don’t lie. Some companies, as revealed by a recent study, experienced an alarming 34% increase in hold times and a staggering 68% surge in escalations. These statistics underscore the profound influence that customer service has on businesses. It’s a vivid demonstration of how the ar ..read more

In the world of business, the distinction between thriving companies and those that fade into obscurity often boils down to one critical factor: their ability to plan for the future.  In this comprehensive blog, we’ll unravel the intricacies of sales prospecting, exploring its processes and techniques to help you secure better sales qualified leads. But before that, let’s learn what sales prospecting stands for!  What is Sales Prospecting? Sales prospecting serves as a vital business function, holding the potential to shape a company’s success for years to come. Sales prospecting is ..read more

We’re excited to introduce to you a valuable integration that’s designed to make your interactions with customers through MoEngage even smoother. Verloop.io and MoEngage have joined forces to offer you a simple, user-friendly integration that can significantly improve your customer interactions. This integration aims to ease your WhatsApp Outreaches and enhance your overall processes when using MoEngage to interact with your customers.  Read more to discover how.  What is MoEngage? MoEngage is a customer engagement platform designed to help businesses improve customer experience thro ..read more

Generative AI is at the vanguard of technological evaluations of recent developments in artificial intelligence, which have provided companies with powerful capabilities that can optimise their operations, making them more efficient and productive. Our world of business has undergone this transformation since the recent boom of ChatGPT and DALL-E. Just picture the exciting potential when Generative AI and Conversational AI team up to transform how businesses work. Although we’re still in the early stages of using them, two important AI areas have emerged: Conversational AI, which creates natur ..read more