UC Today is proud to launch UC Partner Trends 2024, a video series designed to provide channel leaders with the insights and knowledge needed to navigate the rapidly changing world of unified communications and collaboration. Click here to explore the full UC Partner Trends series In UC Partner Trends 2024, winners from the prestigious UC Partner Awards give their unique perspectives on the biggest challenges and opportunities facing the industry. This year, senior executives from the likes of Cisco, Zoom, Ziro, and Digital Space offer insights into the trends they’ll be focusing on this yea ..read more

Watch on YouTube In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: NEC’s decision to exit the on-prem market Intermedia raises $350 to double down on its cloud proposition Microsoft launches Security Copilot Our panel features the following UC experts: Craig Durr, Senior Analyst, Futurum Group Jon Arnold, Principal Analyst, J Arnold & Associates Evan Kirstel, Social Media Strategist, BCStrate ..read more

Social media is a growing source of compliance headaches for enterprises, as workers communicating via social channels increasingly opens organisations up to greater risks. Effects extend from recordkeeping failures to market manipulation, and bad actors are increasingly able to hack social media accounts with malicious intent. For some, especially businesses in regulated industries such as financial services, compliance risks – and the impact of social media – are coming to the fore. The collapse of Silicon Valley Bank in 2022, for example, was accelerated by panic on social media that saw ba ..read more

Enterprise conversations are more than simply interactions between colleagues and customers – they are a treasure trove of intelligence that can help drive business success. Rich insights into customer satisfaction, process efficiencies, and employee engagement is often buried deep within voice calls, emails, social media, and even chat. Finding, extracting, and acting upon these golden nuggets can enhance an organization’s top-level strategies, agility, and productivity in ways that give them inherent advantages. Automated conversation analysis has been a thing for a while, but new and evolvi ..read more

Last month saw lots of product releases, improvements, and newsworthy moments within the Microsoft Teams ecosystem. Microsoft Teams announced updates relating to chat and collaboration, meetings, webinars and town halls, Teams Phone, Teams Rooms and devices, IT admin and security, and frontline workers. Some of the big Teams news from the last month has been the impending end of support for Teams Classic, 8×8 launched Operator Connect for Microsoft Teams, and Teams has introduced Call Record Insights to provide a way of extracting useful insights from call data. Teams Chat and Collaboration A ..read more

Simplification, efficiency, control: surely the top three goals shared by enterprises everywhere. Not only do they drive productivity and profitability; they also contribute to the enhancement of that other top priority – user experience. Of course, technology is on hand to help deliver on these aims, with smart solutions, software, and applications on offer at every turn. However, as these clever tools’ capabilities expand the art of the possible, so it is that enterprises’ expectations irrevocably rise. They crave the optimization of collaboration environments, the provision of real-time mon ..read more

Daisy is reportedly close to a merger with IT solutions provider Wavenet. As first reported by Sky News, Matthew Riley, Founder and Executive Chairman of Daisy Group, is said to be in the concluding phases of a merger agreement with Wavenet, a company that has been majority-owned by Australian financial firm Macquarie since 2021. The deal will entail Daisy being demerged from Daisy Group and merged into Wavenet. Sky’s sources say the result could be a company valued at over £1 billion. The combined business, which is set to be named Wavenet, will form a managed services provider boasting over ..read more

Telefónica Tech has launched a new Cisco Webex Calling solution for business users in Spain, Peru and Chile. In an expansion of the enterprise’s portfolio of digital services, Telefónica Tech has commercialised Webex Calling in Spain, Peru and Chile to allow companies to transition from traditional telephone systems and local switchboards to a cloud-based alternative. This cloud solution ensures continuous platform updates, optimising costs while providing unparalleled availability and quality of service. Alberto Sempere, Director of Services, Innovation and Partnerships at Telefónica Tech, sa ..read more

As demand for flexible work continues to grow, leading to an increase in remote and hybrid workers, Microsoft Teams has emerged as a valuable platform for unifying people, processes, and knowledge. Offering an all-in-one environment for productivity, meetings, and file sharing, Microsoft Teams allows organizations to connect and empower staff wherever they are. With Microsoft Teams Phone, companies can even shift their telephony solutions into the cloud, reducing costs, increasing reach, and side-stepping the complexities of on-premises solutions. The only problem? While MS Teams Phone is an e ..read more

Attention all trailblazers in Unified Communications and Collaboration (UC&C) – it’s your time to shine! The much-anticipated UC Awards 2024 are officially open for applications, heralding a celebration of innovation, excellence, and transformative technology in the realm of UC&C. As the digital landscape continues to evolve at lightning speed, the importance of seamless communication and collaboration has never been more evident. Whether you’re revolutionizing remote work dynamics, pioneering cutting-edge video conferencing solutions, or spearheading advancements in cloud-based commun ..read more