UC Today » Service Management
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UC Today reports on the latest IT Service Management news from around the globe. We're the world's leading unified communication & collaboration publication, incorporating customer experience and emerging
UC Today » Service Management
1d ago
The question’s currently on repeat: “What’s next?”
It’s the query we’re hearing all the time now when it comes to video conferencing technology — and unified communications more broadly. When the question is being asked, it’s often not coming from a place of pure curiosity. It’s phrased with an undertone of trepidation.
And with good reason.
As you’re aware, the pandemic and its aftermath accelerated the adoption rate of hybrid work technologies. Organizations discovered that their quick and dirty solutions — a single webcam tacked to one wall of a conference room — were woefully inadequate. A ..read more
UC Today » Service Management
3d ago
As companies continue to invest in a wide array of unified communications and collaboration tools, UC service management platforms are growing increasingly crucial. Offering companies a comprehensive environment for managing licenses, tools, and software, these solutions deliver many benefits. They can reduce operational costs, help boost productivity, and reduce compliance risks.
Growing demand for UC service management (UCSM) solutions has prompted the rise of countless innovative vendors, delivering flexible tools to growing teams. This means comparing your options and choosing the right so ..read more
UC Today » Service Management
3d ago
UC service management solutions are becoming increasingly essential in every business environment. Trends like hybrid and remote work, evolving technologies, communication preferences, and diminishing IT budgets are forcing companies to rethink how they manage their technology stacks.
UC (Unified Communications) service management solutions offer companies a comprehensive environment in which they can manage and provision licenses, track crucial data about software and device lifecycles, maintain service quality, and run diagnostic reports.
As demand for UC continues to grow (currently at a CA ..read more
UC Today » Service Management
1M ago
The article provides a snapshot of the vendors featured in our UC Service Management Marketplace.
As adoption of unified communication (UC) solutions increases, the top UC service management vendors offer crucial support to evolving companies. The rise of more complex communication systems, technology, and business workflows has led to a growing need for solutions that help companies manage and optimize their technology stacks.
The top UC service management vendors, offering various solutions for tracking KPIs, optimizing resource allocation, and unlocking increased values, are taking the ..read more
UC Today » Service Management
1M ago
Lumen Technologies is expanding its partnership with Zoom to add support for its contact centre solutions.
The new partnership will simplify customer engagement via chat, email voice, video, and social media, as well as ease partner and employee interactions.
By teaming up, the US telecommunications company Lumen can enhance Zoom’s contact centre offerings with various products and services, including dedicated support, 24/7 security monitoring, predictable license-based costs, and more.
Craig Richter, Senior Director of Product Management, Lumen Technologies, outlined some of the potential up ..read more
UC Today » Service Management
3M ago
AVI-SPL has released its Enterprise Managed Services solution, which includes digital signage, audio-visual (AV), and unified communications (UC) solutions for the workplace, in rooms, and on cloud.
The key features of AVI-SPL’s Enterprise Managed Services are its extensive coverage, global reach, simple deployment, and comprehensive support.
Cyber Security: Why Telcos and Managed Service Providers Must Keep Data Breach Specialists Close at Hand
Choosing the Right Managed Service Provider for Your Unified Communication Needs
Highlight’s New Reporting API Improves Managed Services
According t ..read more
UC Today » Service Management
5M ago
Unified Communications (UC) tools have become essential to the success of modern businesses. With the right platforms and solutions, business leaders can empower teams to share knowledge, collaborate, and stay productive, wherever they are.
As demand for hybrid and remote working strategies continues to increase, the need for effective UC ecosystems is rising. However, even the best communication solutions can’t empower and enhance your teams if they’re constantly affected by latency, service issues, and outages.
Just as seamless user experience is crucial to the adoption and impact of UC solu ..read more
UC Today » Service Management
5M ago
Momentum has completed its acquisition of G12 Communications, strengthening its growth and position within the collaboration market.
G12 Communications is a Seattle area-based provider of voice-enabled and Operator Connect Microsoft Teams solutions, which will now be absorbed into Momentum’s portfolio of cloud voice, global connectivity, and managed network solutions that include SD-WAN.
According to Momentum, incorporating G12’s services, which involves integrating its prominent executives, enables it to offer an “unparalleled suite of services to customers”.
The acquisition was agreed in Oct ..read more
UC Today » Service Management
6M ago
Security and compliance have always been crucial to business preservation. However, the demand for innovation is greater than ever.
The world of communications is evolving at an accelerated pace, with new channels and technologies emerging all the time. Cloud-based omnichannel platforms, artificial intelligence, and automation are all paving the way for significant increases in productivity and performance.
Unfortunately, with new technology comes new risks. Companies are now creating and managing more data than ever before, distributed across a range of platforms. At the same time, compliance ..read more
UC Today » Service Management
7M ago
Watch on YouTube
Join Rob Scott in this exclusive interview with Mark Bunnell, COO of Nuwave, and Todd Surdey, Head of Global Channels & Business Development at Zoom.
Fresh off the awards stage, they discuss what this prestigious recognition means for Nuwave and how their partnership with Zoom is setting new standards in the industry.
Mark Bunnell delves into Nuwave’s innovative solutions that caught Zoom’s attention, while Todd Surdey sheds light on why Nuwave stands out among Zoom’s global partners.
Don’t miss this celebratory conversation that offers a glimpse into the future of tech pa ..read more