As we advance through 2024, IT service management (ITSM) remains a pivotal cornerstone for organizations aiming to streamline their services and manage IT operations more effectively. With approximately 48 percent of organizations rating their ITSM capabilities as “great” or “good,” there’s a burgeoning confidence in current ITSM strategies. However, this sentiment is balanced by an equal number acknowledging the necessity for significant enhancements. This post delves into the nuances of ITSM adoption, the implications of the remote work era, the transformative role of artificial intelligenc ..read more

In a managed service provider (MSP)-centric environment, managing the diverse needs of multiple end users within a single tenant environment can be challenging. However, the benefits of personalized dashboards for these end users are significant. Each end user brings unique requirements and preferences for visualizing their information technology (IT) infrastructure within this domain. This is where the multi-tenancy dashboard becomes invaluable. Using tools like BMC Helix Access Controls, MSPs can now seamlessly create personalized dashboard views for individual end users, revolutionizing ho ..read more

In a managed service provider (MSP)-centric environment, managing the diverse needs of multiple end users within a single tenant environment can be challenging. However, the benefits of personalized dashboards for these end users are significant. Each end user brings unique requirements and preferences for visualizing their information technology (IT) infrastructure within this domain. This is where the multi-tenancy dashboard becomes invaluable. Using tools like BMC Helix Access Controls, MSPs can now seamlessly create personalized dashboard views for individual end users, revolutionizing ho ..read more

When it comes to security incident response, the saying “failure to plan is planning to fail” resonates deeply. We often get consumed with the latest tactics to prevent attacks but overlook the importance of a robust approach to security incident handling. Without a well-defined and comprehensive incident response plan in place, organizations are ill-prepared to handle security breaches, leaving them vulnerable to extensive damage and prolonged disruptions. According to the Cyber security skills in the UK labour market 2023 report, a quarter of businesses don’t regard incident response skills ..read more

When it comes to security incident response, the saying “failure to plan is planning to fail” resonates deeply. We often get consumed with the latest tactics to prevent attacks but overlook the importance of a robust approach to security incident handling. Without a well-defined and comprehensive incident response plan in place, organizations are ill-prepared to handle security breaches, leaving them vulnerable to extensive damage and prolonged disruptions. According to the Cyber security skills in the UK labour market 2023 report, a quarter of businesses don’t regard incident response skills ..read more

Today is BMC Connect London, the final in a series of global events designed to bring together and empower our customers and partners to fully leverage the power of BMC for service management. We were the first vendor to embed GPT across our AI-driven service and operations management portfolio, and today we are proud to announce new innovations within our BMC Helix Service Management solution. They include generative AI, low-code/no-code development, and automated workflow solutions to help enterprise customers strengthen their security posture and deliver elevated employee journeys. With BM ..read more

Today is BMC Connect London, the final in a series of global events designed to bring together and empower our customers and partners to fully leverage the power of BMC for service management. We were the first vendor to embed GPT across our AI-driven service and operations management portfolio, and today we are proud to announce new innovations within our BMC Helix Service Management solution. They include generative AI, low-code/no-code development, and automated workflow solutions to help enterprise customers strengthen their security posture and deliver elevated employee journeys. With BM ..read more

Experience is everything in today’s digital world. End users expect fast, accurate responses to their requests and questions—or they will move on to another source of information or services. Delivering an exceptional experience is especially critical for IT service desk teams supporting employees and partners who need reliable access to resources and applications to remain productive. IT service desks often become burdened with too many tickets and requests, which quickly become difficult to manage with manual approaches. For current customers using Remedy, BMC’s legacy ITSM solution, there ..read more

A company is only as good as the people it keeps. Amid tough economic conditions, business leaders see the potential for artificial intelligence (AI) and automation to revolutionize HR and make businesses more efficient. In fact, according to Fortune Business Insights the global HR technology market is projected to grow from $24.04 billion in 2021 to $35.68 billion in 2028[1]. Those investments will likely include AI to optimize business processes and reduce costs. AI is set to transform both traditional HR shared services (HRSS) administration and HR business partner (HRBP) work, which will ..read more

A company is only as good as the people it keeps. Amid tough economic conditions, business leaders see the potential for artificial intelligence (AI) and automation to revolutionize HR and make businesses more efficient. In fact, according to Fortune Business Insights the global HR technology market is projected to grow from $24.04 billion in 2021 to $35.68 billion in 2028[1]. Those investments will likely include AI to optimize business processes and reduce costs. AI is set to transform both traditional HR shared services (HRSS) administration and HR business partner (HRBP) work, which will ..read more